GMS-Manager-IGA-PAM

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Managed Service – Identity and access Management - Manager

Key Responsibilities and Accountabilities:

Strong experience in delivering Identity and Access management support engagements

Understanding of the compliance framework from the Identity Management perspective

Experience managing project KPIs, SLAs and report on Managed Services performance KPIs

Identify the improvement opportunities to solve customer pain points and track them to closure

Strong record of driving projects to improve operations and support-related processes and the right technical support experience

Must be able to thrive in a fast-paced, high-energy environment

Work with the customer and team to prioritize tickets and manage the overall capacity of the team

Manged Services experience handling multiple projects in shared resource model

Assist in log monitoring, alert and dashboard maintenance, and training of support staff

Preferably ITIL Certified with experience in transitioning the project delivery and taking over postproduction support

Proven leadership skills demonstrating strong judgment, problem-solving, and decision-making abilities

Setup project governance with experience in preparing and presenting Daily, weekly, and monthly status reports to stakeholders

Prior experience in IAM solution design, development, and implementation experience preferably Sail Point Identity product

Effort estimation experience for Identity and Access management support engagements

Act as a trusted advisor to the team, creating a positive and supportive work environment

Review of security internal control procedures.

Experience managing senior-level client relationships

Experience presenting to clients or other decision makers to present and sell ideas to various audiences

Pre-sales, proposal and RFP experience is added advantage

Well-grounded technical know-how in IT Security (network, OS, databases, web technologies, application development)

Coordination, review, and implementation of other requests such as:

Demonstrable experience of strategic and tactical thinking and working in information sensitive business(es)

High degree of empathy, assertiveness, and persuasiveness and potential to lead small teams

Manage all team HR functions including hiring, training, planning and assigning work, coaching and development, talent and performance management and conducting annual reviews

Qualifications

• Bachelor's Degree required

• Understanding Data integration, Data Quality, data architecture and Master Data Management, project life cycle Phases, best practices, and processes

• Good understanding of Access Governance, Data Quality, and its various aspects

• Excellent communication skills, analytical ability, strong judgment, management skills

Requirements definition, system design, and software development

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