Senior Analyst - Product Support

What you bring: Knowledge / Experience Support 24x7 application in rotating shiftsEnsure that application exceeds a 99.9% availability for the client, including proactively monitoring and preventative maintenanceReporting to the client on continuous monitoring of availability, attainment of SLAs, and Service Level Credits.Respond to incidents raised by the client and/or FIS relating to the Application environments and ensure that SLAs are met5+ years of proven experience in supporting Java based application on Linux platformHas adequate knowledge of Linux operating systemExperience with system tools (Jenkins, Nagios, Splunk).Understanding network topologies, common network protocols, and services (DNS, HTTP(S), SSH, FTP, SMTP, SNMP)Troubleshooting application, communication interfaces, and system errors as needed to guarantee application availabilityExperience with ticketing tool (such as SNOW) around change managementAdhere to the policies, procedures and reporting for the SSB teamSkills Ability to analyze and resolve complex application related issuesExcellent interpersonal and communication skillsAbility to build, maintain strong client relationships.Excellent analytical skills for problem-solvingAble to take the initiative and work independently or in a teamExperience in documenting SOPs to support daily operationsQualifications Bachelor's Degree in engineering (preferably Computer Science or Information Technology)Competencies Fluent in EnglishAttention to detail track record of authoring high quality documentationOrganized approach manage and adapt priorities according to client and internal requirementsSelf-starter but team mindset - work autonomously and as part of a global teamNice to have Knowledge around application security such as SSL, TLSITIL V3/V4 training or certification What you bring: Knowledge / Experience Support 24x7 application in rotating shiftsEnsure that application exceeds a 99.9% availability for the client, including proactively monitoring and preventative maintenanceReporting to the client on continuous monitoring of availability, attainment of SLAs, and Service Level Credits.Respond to incidents raised by the client and/or FIS relating to the Application environments and ensure that SLAs are met5+ years of proven experience in supporting Java based application on Linux platformHas adequate knowledge of Linux operating systemExperience with system tools (Jenkins, Nagios, Splunk).Understanding network topologies, common network protocols, and services (DNS, HTTP(S), SSH, FTP, SMTP, SNMP)Troubleshooting application, communication interfaces, and system errors as needed to guarantee application availabilityExperience with ticketing tool (such as SNOW) around change managementAdhere to the policies, procedures and reporting for the SSB teamSkills Ability to analyze and resolve complex application related issuesExcellent interpersonal and communication skillsAbility to build, maintain strong client relationships.Excellent analytical skills for problem-solvingAble to take the initiative and work independently or in a teamExperience in documenting SOPs to support daily operationsQualifications Bachelor's Degree in engineering (preferably Computer Science or Information Technology)Competencies Fluent in EnglishAttention to detail track record of authoring high quality documentationOrganized approach manage and adapt priorities according to client and internal requirementsSelf-starter but team mindset - work autonomously and as part of a global teamNice to have Knowledge around application security such as SSL, TLSITIL V3/V4 training or certification