Senior Analyst - Product Support (Pune)

What you bring: Knowledge / Experience - Support 24x7 application in rotating shifts - Ensure that application exceeds a 99.9% availability for the client, including proactively monitoring and preventative maintenance - Reporting to the client on continuous monitoring of availability, attainment of SLAs, and Service Level Credits. - Respond to incidents raised by the client and/or FIS relating to the Application environments and ensure that SLAs are met - 5+ years of proven experience in supporting Java based application on Linux platform - Has adequate knowledge of Linux operating system - Experience with system tools (Jenkins, Nagios, Splunk). - Understanding network topologies, common network protocols, and services (DNS, HTTP(S), SSH, FTP, SMTP, SNMP) - Troubleshooting application, communication interfaces, and system errors as needed to guarantee application availability - Experience with ticketing tool (such as SNOW) around change management - Adhere to the policies, procedures and reporting for the SSB team Skills - Ability to analyze and resolve complex application related issues - Excellent interpersonal and communication skills - Ability to build, maintain robust client relationships. - Excellent analytical skills for problem-solving - Able to take the initiative and work independently or in a team - Experience in documenting SOPs to support daily operations Qualifications - Bachelor's Degree in engineering (preferably Computer Science or Information Technology) Competencies - Fluent in English - Attention to detail track record of authoring high quality documentation - Organized approach manage and adapt priorities according to client and internal requirements - Self-starter but team mindset - work autonomously and as part of a global team Nice to have - Knowledge around application security such as SSL, TLS - ITIL V3/V4 training or certification What you bring: Knowledge / Experience - Support 24x7 application in rotating shifts - Ensure that application exceeds a 99.9% availability for the client, including proactively monitoring and preventative maintenance - Reporting to the client on continuous monitoring of availability, attainment of SLAs, and Service Level Credits. - Respond to incidents raised by the client and/or FIS relating to the Application environments and ensure that SLAs are met - 5+ years of proven experience in supporting Java based application on Linux platform - Has adequate knowledge of Linux operating system - Experience with system tools (Jenkins, Nagios, Splunk). - Understanding network topologies, common network protocols, and services (DNS, HTTP(S), SSH, FTP, SMTP, SNMP) - Troubleshooting application, communication interfaces, and system errors as needed to guarantee application availability - Experience with ticketing tool (such as SNOW) around change management - Adhere to the policies, procedures and reporting for the SSB team Skills - Ability to analyze and resolve complex application related issues - Excellent interpersonal and communication skills - Ability to build, maintain robust client relationships. - Excellent analytical skills for problem-solving - Able to take the initiative and work independently or in a team - Experience in documenting SOPs to support daily operations Qualifications - Bachelor's Degree in engineering (preferably Computer Science or Information Technology) Competencies - Fluent in English - Attention to detail track record of authoring high quality documentation - Organized approach manage and adapt priorities according to client and internal requirements - Self-starter but team mindset - work autonomously and as part of a global team Nice to have - Knowledge around application security such as SSL, TLS - ITIL V3/V4 training or certification