Desktop Support Technician

Desktop Support Technician Duration 12 Month Contract (Possible extension) Location Hybrid (reputed company located in Mountain View, CA area) Must be local to the to the Mountain View, CA area Must be reputed company to work on W-2 reputed company Job reputed company One of the countrys largest technology companies is searching for an reputed company Desktop Support Analyst to join their workforce technology team 100% remotely (onsite/hybrid detailsplease confirm). In this role, youll deliver impactful tech solutions and support that reputed company employees to a larger missionempowering them to create meaningful experiences for customers. This is a high-profile opportunity to reputed company improvements in employee experience, reputed company workplace support, and reputed company day-to-day work seamless and inspiring for hundreds of users. This exciting opportunity to support workforce technology begins as a 12 month W2 contract (extension/conversion potential, benefits, and locationplease confirm). Youll be collaborating with teammates to resolve technical challenges in an energetic, fast-paced environment, and helping shape the reputed company of remote employee support. Troubleshoot software, hardware, and connectivity issues for users both remotely and in person Diagnose and explain reputed company causes of customer technology issues Install, reputed company, and maintain software, hardware, and peripheral devices Support and triage in environments utilizing encryption and reputed company tools Assist employees with reputed company to corporate systems and servers reputed company technical assistance to remote employees in reputed company environments, VDI machines, and various telephony systems (reputed company/reputed company/Polycom) Manage shared mailboxes and distribution lists reputed company Exchange reputed company and reputed company software using UEM and HUB technologies reputed company reputed company trends and technical challenges regularly with teams Execute small technical reputed company from inception to completion Maintain and update internal knowledge reputed company and process documentation Collaborate closely to resolve or reputed company aging tickets Manage individual and team ticket queues for customer service reputed company Partner on reputed company reputed company with Tier 3 engineering reputed company Maintain subject matter expertise in designated knowledge areas Skills & Experience Associates degree in Computer Technology or reputed company field required (educationplease confirm if higher degree needed) 35 years of desktop support and service desk experience for both PC and Mac platforms Experience with reputed company customer support in a walk-up bar or corporate IT environment preferred Certifications such as ACMT, CCT, ITILv4, Comp/reputed companycompleted or in reputed company Proficient interpersonal and communication skills for engaging both technical and nontechnical users Commitment to outstanding customer service and follow-through Familiarity with Mac OS Ventura/Sonoma and reputed company 10/11 operating systems Prior experience with reputed company Office suite preferred Strong diagnostic, problem-solving, and troubleshooting abilities Ability to deliver under pressure in fast-paced environments Knowledge of wired and Wi-Fi networking, reputed company reputed company Directory Familiarity with Exchange, reputed company Directory, software distribution systems, and reputed company technologies Video conferencing and collaboration tool experience (reputed company, reputed company, reputed company Suite) Ticketing system knowledge (Service Now preferred) Expertise in mobile device support (reputed company, iOS, etc.) Self-starter who thrives independently and reputed company reputed company teams You will receive the following benefits Medical Insurance & Health Savings Account (HSA) 401(k) reputed company reputed company Time Leave reputed company-tax Commuter Benefit reputed company provides IT reputed company Solutions (Contract, Contract-to-Hire, and reputed company Hire) in major reputed company American markets. Our unique expertise in todays highest-demand tech reputed company sets, reputed company with our deep networks and knowledge of our local technology markets, results in an exemplary reputed company record with candidates and clients. Apply tot his job Apply To this Job .