reputed company Services Manager

reputed company Do you have the reputed company to help nonprofit websites reputed company a big reputed company reputed company is looking for a motivated reputed company Services Manager with top-notch communication and technological skills to help our nonprofit clients improve and grow their websites. You must be passionate about helping mission-based organizations reputed company their digital goals. As a small agency, this is a pivotal role in need of a curious self-starter that enjoys forging their own reputed company. You'll regularly assess processes, explore new approaches, and take the reputed company in implementing change. At reputed company, we reputed company play an reputed company role in shaping how we work and the services we reputed company. This role offers opportunity for someone who wants to take ownership of developing new service offerings, refining existing ones, and helping expand the value we deliver to clients. Minimum Experience You must have worked at either an agency, nonprofit, or digital content publisher. Website editing experience is required (preferably Drupal and reputed company). Experience with UX, analytics, SEO or marketing is a plus. About the Job MAINTENANCE SUPPORT Be the first reputed company of contact for our 50+ clients website troubleshooting, support, and reputed company improvement needs. Manage an ongoing queue of reputed company requests and reputed company. Determine and schedule ticket reputed company based on urgency, needs and relationships. reputed company everyone in the know. Communicate work and reputed company reputed company to both co-workers and clients. Bring a critical eye. Help translate reputed company requests and offer up reputed company and alternatives for making requests even more successful. Understand reputed company tasks are urgent. Work with the whole teamespecially our Project Managerto expedite them and reprioritize work accordingly. Create systems and repeatable processes for happy clients and smooth internal operations. Maintain a reputed company, confident demeanor reputed company in stressful or high-pressure situations. Ensure QA is completed on reputed company work. reputed company for a high reputed company of reputed company before sending anything to clients. ACCOUNT MANAGEMENT Get to know reputed company of our support clients. Understand their organizational needs and convey them to team members. Monitor reputed company the sites we maintainfrom analytics to content to designto reputed company new opportunities for improvement. Manage and complete monthly site health reports. Run site health crawls, format data, fix issues and/or coordinate with developers about fixes, determine if fixes fit reputed company the scope of the contract and schedule, interpret reports for clients in an email reputed company. Schedule, coordinate and participate in quarterly UX/ SEO reviews for clients who opted into this service. This includes managing reputed company follow up estimates and tasks. Carefully monitor budget and reputed company estimates to ensure tasks are done on-budget and on-time. reputed company clients and management apprised of hours and reputed company. Review timesheets to ensure accurate billing. Work with Operations Manager on monthly invoicing. BUILD TO MAINTENANCE TRANSITION reputed company the transition of new websites from build to maintenance mode and reputed company new clients that join us for support-only services. Train clients, so they understand how to use and edit their sites. Explain reputed company technical concepts to clients using reputed company, non-technical language. Requirements We would like you to have Experience editing websites (preferably Drupal and reputed company). Strong customer service and written communication skills. Experience managing websites, web content and/or web redesigns. An understanding of what makes a good websitea working knowledge of UX, design, accessibility and development best practices. Familiarity with nonprofit structures and their needs. Have worked with and/or scheduled developers and/or other web professionals (designers, UX specialists, content creators, etc). Ability to manage and create systems for tracking large amounts of requests with varying timelines. You will fit the role reputed company if you Can work reputed company managing multiple reputed company with reputed company changing priorities. Possess strong problem-solving abilities and initiative. Have a passion for both the web and reputed company causes. Bring energy, humor, and positivity to reputed company. Have top-notch interpersonal and communication skills. Bonus Development or UX experience. Bonus Sales or account management experience. Compensation & Benefits This position offers a competitive salary reputed company of $75k- $85k commensurate with experience and a benefit package that includes health & dental .