Student IT Network Operations Assistant

About FIU Florida International University is a Top 50, preeminent public research university with 55,000 students from all 50 states and more than 140 countries, as well as an alumni network of more than 340,000. Located in the global city of Miami, the university offers more than 200 degree programs at the undergraduate, graduate and professional levels, including medicine and law. FIU faculty are leaders in their fields and include National Academy members, Fulbright Scholars and MacArthur Genius Fellows. A Carnegie R1 institution, FIU drives impactful research in environmental resilience, health and technology and innovation. Home to the Wall of Wind and Institute of Environment, FIU stands at the forefront of discovery and innovation. With a focus on student success, economic mobility and community engagement, FIU is redefining what it means to be a public research university. Job Summary The Division of Information Technology's Network Operations Center is currently recruiting for a Student Network Operations Assistant to join their team of professionals. The duties include: Assist in FIUs Network Operation Center, overseeing the University IT infrastructure. The position will be part of a team responsible for monitoring and alerting of IT issues. Assist Monitoring Lead with any new implementations or projects. Run and monitor on demand jobs to address issues. Contact key personnel to resolve issues as they arise. Minimum Qualifications Requires prior completion of FIU Service Excellence training or completion within first 30 days. Customer service knowledge Ability to work in a team setting. Basic level of Microsoft Word. None to basic Microsoft Excel. Ability to take direction and work independently as needed. Ability to maintain confidentiality when dealing with highly sensitive information. Desired Qualifications Ability to communicate effectively. Possess a high sense of responsibility and customer service skills Knowledge of PC operations and software Ability to work well in a team environment. Interest in learning advance system architecture and operations, including servers, network and enterprise infrastructure. Job Category Student Assistant Student Disclosure Applicants must be currently enrolled as a student at FIU with a minimum of six (6) credits as an Undergraduate student or three (3) credits as a Graduate student during the Fall and Spring semesters. During the Summer semesters, Students need only remain enrolled and are not required to take credit hours, but cannot have graduated. Upon decreasing credit hours or graduating, student employment must end. Work Schedule Schedule includes weekends. Advertised Salary $14.00/hour Pre-Employment Requirements Criminal Background Check This student appointment may be subjected to a pre-employment background check. Student Background Checks Extended Background Check is required if the job includes any of the following responsibilities. Some may also require a Fingerprint Check: Duties: Yes or No Will the position provide unsupervised direct care, treatment, education, training, instruction, supervision, or recreation to vulnerable populations such as minors, the elderly, or those with disabilities? (Fingerprint Check required) Will this role be in the Center for Children and Families (CCF) or the Childrens' Creative Learning Center (CCLC)? Will this role be part of a university-sponsored summer camp or afterschool program? ( Those providing services in Camps will require DCF Clearance at a cost) Will this role require entering any K-12 schools? ( Those providing services in K-12 Schools will require MDCPS/BCPS Clearance at a cost.) Will this role have direct access to cash, checks, gift cards, credit cards, debit cards, or make and receive payments? Will this role conduct IT related functions, e.g. IT Technician, Data Analyst, Application Developer, etc.? Will this role require driving of a university-owned motor vehicle (including golf cart and other utility vehicles)? Will this role travel with Athletics teams to events? Will the role be in a special trust/sensitive location? Will this role be in the Office of the Registrar, Office of Financial Aid, or One Stop? Will this position work within the following units that provide health and human services: College of Medicine, College of Nursing, Health Sciences, Physical Therapy, Athletic Training, School of Social Work, Occupational Therapy, Dietetics & Nutrition, Student Health, Psychology, Center for Children & Families? Office of Inspector General (OIG) Checks (Global Watch only) Will this role perform or support research? (Mark No if this is a Graduate Assistant contract (GA, RA, TA)) How To Apply Prospective Employee If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in " My Applications ". To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing. Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume. *This posting will close at 12:00 am of the close date. How To Apply Current Employee As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in " My Applications ". To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing. Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format. *This posting will close at 12:00 am of the close date. Disclosures Clery Notice In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act , the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/ . To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station). Pay Transparency Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. Notice of Non-Discrimination FIU is a State University System of Florida member, Equal Opportunity, Equal Access, and Affirmative Action Employer for individuals with disabilities and veterans. All qualified applicants will receive consideration for employment decisions, programs, and events without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status. For inquiries regarding non-discrimination, contact FIU's Office of Civil Rights at 305.348.2785 or email ocr@fiu.edu. Reasonable Accommodation Statement Should you need an ADA accommodation to participate in a University event, program, or activity or need to request materials in an accessible format, please contact FIU's Office of Civil Rights (OCR) at 305-348-2785 or accommodations@fiu.edu. All requests for ADA accommodation or accessible materials for this event must be submitted to OCR at least seven (7) business days prior to the event or at the earliest possible opportunity.