Salesforce Service Cloud Specialist Kochi (India)

Description : Job Title : Salesforce Service Cloud Specialist Experience Required : 7+ years Job Summary :We are looking for an experienced Salesforce Developer / Service Cloud Specialist with over 7 years of hands-on experience in designing and delivering Salesforce solutions. The ideal candidate should have robust expertise in Salesforce Service Cloud, Lightning Web Components (LWC), Apex, and API integrations (REST/SOAP). The role demands deep technical understanding of both declarative and programmatic development, site-building, and backend connectivity with external applications. The developer will be responsible for building scalable, secure, and high-performance solutions aligned with enterprise standards and business goals. Key Responsibilities :- Design, develop, and implement scalable Salesforce solutions using Service Cloud, LWC, Apex, Triggers, and Flows. Build and customize Salesforce applications including case management, knowledge base, omnichannel, and other Service Cloud features. Develop reusable Lightning Web Components and ensure high-quality front-end performance. Integrate Salesforce with external systems using REST/SOAP APIs, middleware tools, and platform events. Work on site-building and community/experience cloud configurations when required. Develop complex business logic using Apex, ensuring bulkification, security, and governor limit compliance. Participate in requirements gathering, solution design, technical documentation, and code reviews. Troubleshoot issues, optimize system performance, and ensure platform best practices are followed. Collaborate with cross-functional teams such as business analysts, architects, QA, and project managers. Maintain code quality, security standards, and follow Salesforce development lifecycle (ALM). Required Skills & Qualifications : 7+ years of hands-on Salesforce development experience. Robust expertise in Salesforce Service Cloud implementations. Proficiency in Ape .