Salesforce Service Cloud Specialist (New Delhi)

Description : Job Title : Salesforce Service Cloud Specialist Experience Required : 7+ years Job Summary : We are looking for an experienced Salesforce Developer / Service Cloud Specialist with over 7 years of hands-on experience in designing and delivering Salesforce solutions. The ideal candidate should have strong expertise in Salesforce Service Cloud, Lightning Web Components (LWC), Apex, and API integrations (REST/SOAP). The role demands deep technical understanding of both declarative and programmatic development, site-building, and backend connectivity with external applications. The developer will be responsible for building scalable, secure, and high-performance solutions aligned with enterprise standards and business goals. Key Responsibilities : - Design, develop, and implement scalable Salesforce solutions using Service Cloud, LWC, Apex, Triggers, and Flows. - Build and customize Salesforce applications including case management, knowledge base, omnichannel, and other Service Cloud features. - Develop reusable Lightning Web Components and ensure high-quality front-end performance. - Integrate Salesforce with external systems using REST/SOAP APIs, middleware tools, and platform events. - Work on site-building and community/experience cloud configurations when required. - Develop complex business logic using Apex, ensuring bulkification, security, and governor limit compliance. - Participate in requirements gathering, solution design, technical documentation, and code reviews. - Troubleshoot issues, optimize system performance, and ensure platform best practices are followed. - Collaborate with cross-functional teams such as business analysts, architects, QA, and project managers. - Maintain code quality, security standards, and follow Salesforce development lifecycle (ALM). Required Skills & Qualifications : - 7+ years of hands-on Salesforce development experience. - Strong expertise in Salesforce Service Cloud implementations. - Proficiency in Apex Classes, Apex Triggers, Batch Apex, Future methods, and Asynchronous processing. - Advanced experience with Lightning Web Components (LWC) and Aura Components. - Strong experience with API integrations (REST, SOAP, Web Services, Connected Apps). - Knowledge of Salesforce security model, sharing rules, and profiles/permission sets. - Experience with SOQL, SOSL, and data model design. - Hands-on experience with Flows, Process Builder, validation rules, and other declarative tools. - Exposure to CI/CD pipelines, Git, and Salesforce DevOps tools is a plus. - Salesforce certifications such as Platform Developer I/II, Service Cloud Consultant, or Administrator are highly preferred. Nice-to-Have Skills : - Experience with Experience Cloud (Communities). - Knowledge of middleware (Mulesoft, Dell Boomi, Informatica, etc.). - Understanding of enterprise architecture and integration patterns. - Exposure to Agile/Scrum methodology. Why Join Us - Opportunity to work on advanced Salesforce Service Cloud implementations. - Collaborate with a strong technical and functional team. - Market-competitive salary and growth opportunities. .