JUNIOR SYSTEMS ADMINISTRATOR (L1 SUPPORT)

About the position We are seeking a reliable and detail-oriented Junior Systems Administrator to provide Level-1 (L1) technical support across hardware, operating systems, networking, and end-user computing. This role will support daily IT operations, assist end users, coordinate system deployment, and ensure smooth onboarding/offboarding processes. Responsibilities Provide L1 technical support for desktops, laptops, printers, and peripherals. Install, configure, and troubleshoot Windows and basic macOS operating systems. Perform hardware setup, upgrades, imaging, and device replacements. Install, configure, and support standard business software applications. Provide remote support using approved remote-access tools. Troubleshoot basic network connectivity issues (LAN/Wi-Fi, TCP/IP, VPN). Assist with user account setup, password resets, and access-related issues. Coordinate with users for system setup, issue resolution, and technical guidance. Support new hire onboarding and employee offboarding processes. Prepare, configure, and ship new laptops/desktops to end users. Maintain IT asset inventory and documentation. Update and manage tickets within the helpdesk system. Escalate complex technical issues to senior IT team members as needed. Requirements 13 years of experience in IT support or an L1 technical support role. Strong knowledge of computer hardware and troubleshooting. Experience installing and supporting Windows OS and business applications. Basic understanding of networking fundamentals (DNS, DHCP, TCP/IP, VPN). Experience using remote support and ticketing systems. Strong communication and customer service skills. Ability to manage multiple tasks and coordinate effectively with users. Nice-to-haves Associate or Bachelors degree in Information Technology or related field. CompTIA A+, Network+, or similar certifications preferred. Exposure to Microsoft 365, Active Directory, or endpoint management tools is a plus. Apply tot his job Apply To this Job About the position We are seeking a reliable and detail-oriented Junior Systems Administrator to provide Level-1 (L1) technical support across hardware, operating systems, networking, and end-user computing. This role will support daily IT operations, assist end users, coordinate system deployment, and ensure smooth onboarding/offboarding processes. Responsibilities Provide L1 technical support for desktops, laptops, printers, and peripherals. Install, configure, and troubleshoot Windows and basic macOS operating systems. Perform hardware setup, upgrades, imaging, and device replacements. Install, configure, and support standard business software applications. Provide remote support using approved remote-access tools. Troubleshoot basic network connectivity issues (LAN/Wi-Fi, TCP/IP, VPN). Assist with user account setup, password resets, and access-related issues. Coordinate with users for system setup, issue resolution, and technical guidance. Support new hire onboarding and employee offboarding processes. Prepare, configure, and ship new laptops/desktops to end users. Maintain IT asset inventory and documentation. Update and manage tickets within the helpdesk system. Escalate complex technical issues to senior IT team members as needed. Requirements 13 years of experience in IT support or an L1 technical support role. Strong knowledge of computer hardware and troubleshooting. Experience installing and supporting Windows OS and business applications. Basic understanding of networking fundamentals (DNS, DHCP, TCP/IP, VPN). Experience using remote support and ticketing systems. Strong communication and customer service skills. Ability to manage multiple tasks and coordinate effectively with users. Nice-to-haves Associate or Bachelors degree in Information Technology or related field. CompTIA A+, Network+, or similar certifications preferred. Exposure to Microsoft 365, Active Directory, or endpoint management tools is a plus. Apply tot his job Apply To this Job