Remote Bilingual Technical Advisor (English & Spanish) - Western Canada

Note: The job is a remote job and is open to candidates in USA. StarTech.com is a global leader in tech connectivity solutions, and they are seeking a Bilingual Technical Advisor to join their Customer Support Department. The role involves providing exceptional technical support and guidance to customers, addressing a wide range of product-related inquiries, and offering tailored solutions to meet customer needs. Responsibilities Act as the first point-of-contact for customersProvide best-in-class support for all active and discontinued products, resolving issues with installation, troubleshooting, configuration, interoperability and compatibilityProvide remote assistance support via LogMeIn Rescue to login, troubleshoot and resolve an issue on a customers behalfAssess customer needs using probing questions and recommend appropriate StarTech.com productsOffer innovative solutions tailored to meet unique customer requirementsIdentify sales opportunities and escalate to the appropriate internal teamsProvide internal support to Customer Advisors and other departments across the organization with both pre-sales and technical support of productsGather and document each interaction with a customer in the Customer Relationship Management platformRegularly follow up and attempt to resolve any outstanding customer issues Skills Post-secondary education, preferably in an IT related disciplineRelevant work experience (IT helpdesk, computer repair, computer technician) with a passion for technologyExperience providing exceptional customer service/supportKnowledge of the IT industry, including connectivity, hardware and peripheralsIntermediate level of knowledge of computer/peripheral hardwareExcellent verbal/written communication skillsAbility to successfully communicate with and support customers with varying degrees of technical knowledgeDetail oriented with strong analytical skills and problem-solving capabilitiesStrong time management skills and the ability to prioritize in a fast-paced environmentExperience with remote support software and tools for troubleshootingAdditional languages to support our global customersFamiliarity with new and emerging technologyCertifications such as A+ and Network+ through CompTIA Benefits Comprehensive health benefitsTuition reimbursement programRetirement savings plansWellness ProgramAdditional perks and rewards Company Overview StarTech.com operates as a manufacturer of hard-to-find connectivity parts. It was founded in 1985, and is headquartered in Lockbourne, Ohio, USA, with a workforce of 201-500 employees. Its website is https://www.startech.com/. Apply To This Job Note: The job is a remote job and is open to candidates in USA. StarTech.com is a global leader in tech connectivity solutions, and they are seeking a Bilingual Technical Advisor to join their Customer Support Department. The role involves providing exceptional technical support and guidance to customers, addressing a wide range of product-related inquiries, and offering tailored solutions to meet customer needs. Responsibilities Act as the first point-of-contact for customersProvide best-in-class support for all active and discontinued products, resolving issues with installation, troubleshooting, configuration, interoperability and compatibilityProvide remote assistance support via LogMeIn Rescue to login, troubleshoot and resolve an issue on a customers behalfAssess customer needs using probing questions and recommend appropriate StarTech.com productsOffer innovative solutions tailored to meet unique customer requirementsIdentify sales opportunities and escalate to the appropriate internal teamsProvide internal support to Customer Advisors and other departments across the organization with both pre-sales and technical support of productsGather and document each interaction with a customer in the Customer Relationship Management platformRegularly follow up and attempt to resolve any outstanding customer issues Skills Post-secondary education, preferably in an IT related disciplineRelevant work experience (IT helpdesk, computer repair, computer technician) with a passion for technologyExperience providing exceptional customer service/supportKnowledge of the IT industry, including connectivity, hardware and peripheralsIntermediate level of knowledge of computer/peripheral hardwareExcellent verbal/written communication skillsAbility to successfully communicate with and support customers with varying degrees of technical knowledgeDetail oriented with strong analytical skills and problem-solving capabilitiesStrong time management skills and the ability to prioritize in a fast-paced environmentExperience with remote support software and tools for troubleshootingAdditional languages to support our global customersFamiliarity with new and emerging technologyCertifications such as A+ and Network+ through CompTIA Benefits Comprehensive health benefitsTuition reimbursement programRetirement savings plansWe