L2 IT Infrastructure Support Engineer-Healthcare

Job Description: Healthcare IT Infrastructure Support Engineer(L2) Job Summary We are seeking a skilled L2 IT Infrastructure Support Engineer with healthcare industry experience to join our IT team. In this role, you will provide advanced technical support for critical IT infrastructure in a healthcare environment, ensuring high availability, security, and compliance with regulations, and other data protection standards. You will handle escalated incidents from L1 support, perform in-depth troubleshooting of servers, networks, storage, and clinical systems, while minimizing downtime for patient care operations. This is a hands-on role requiring strong problem-solving skills, knowledge of healthcare workflows, and the ability to work in a 24x7 support environment with on-call rotations. Key Responsibilities Act as the primary escalation point for complex infrastructure incidents from L1 support. Troubleshoot and resolve issues related to Windows/ servers, Active Directory, , storage (SAN/NAS), and cloud environments (Azure/AWS). Support network infrastructure including switches, routers, firewalls, VPNs, and wireless networks; perform basic L2/L3 troubleshooting. Ensure connectivity and support for clinical systems such as EHR/EMR , PACS, RIS, LIS, medical devices, and HL7 interfaces. Manage backups, disaster recovery, and high-availability solutions. Enforce security policies, patch management, vulnerability remediation, and access controls while maintaining strict HIPAA compliance. Collaborate with vendors, application teams, and L3 engineers for root cause analysis and permanent fixes. Document incidents, resolutions, and knowledge base articles; contribute to ITIL- based processes (Incident, Problem, Change Management). Participate in infrastructure upgrades, migrations, and projects with minimal impact on clinical operations. Provide on-site and remote support to end-users, including clinicians and administrative staff. Perform routine maintenance during approved change windows and on-call support. Required Qualifications and Skills Experience: 36+ years of IT infrastructure support experience, with at least 2 years in a healthcare/hospital setting (highly preferred). Proven L2-level troubleshooting experience. Technical Skills: Strong knowledge of Windows Server, Active Directory, Group Policy, DNS, DHCP. Experience with Wifi setup. Networking fundamentals (TCP/IP, VLANs, routing, firewalls — Cisco preferred). Cloud fundamentals (Azure or AWS). Backup and storage technologies. Certifications (Preferred): CompTIA A+, Network+, Security+ Microsoft (MCSA/MCSE or Azure Administrator) Cisco (CCNA) ITIL Foundation Healthcare-specific (e.g., HCISPP) — advantage Soft Skills: Excellent communication and customer service skills (ability to explain technical issues to non-technical clinical staff). Strong analytical and problem-solving abilities under pressure. Team player with the ability to work independently. High sense of urgency and ownership in a mission-critical healthcare environment. Education Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience). Work Environment Hospital / Multi-facility healthcare setting. Shift-based or rotational on-call support (including nights/weekends). Combination of desk, data center, and clinical floor work.Role & responsibilities Preferred candidate profile