Senior Application Support Engineer

Roles and Responsibilities Provide L2/Application Support for procurement-related applications and resolve client issues within defined SLAs/SLOs. Own incidents end-to-end, including troubleshooting, analysis, escalation, resolution, and closure. Support global clients through phone, email, and web meetings while ensuring timely communication and stakeholder management. Manage tickets using ITIL-based processes, including incident, problem, and change management activities. Coordinate with cross-functional teams to investigate bugs, perform root cause analysis (RCA), and drive issue resolution. Maintain accurate documentation of incidents, resolutions, knowledge articles, and support activities within ticketing systems. Participate in UAT, process improvement initiatives, and customer/product training activities as required. Job Requirements 2-7 years of experience in application support or a similar role. Strong understanding of ITIL processes and methodologies. Proficiency in working with global clients across different time zones (24/7). Experience supporting Procurement, Supply Chain, ERP, SaaS, P2P, or S2P applications with a strong understanding of related business processes. Roles and Responsibilities Provide L2/Application Support for procurement-related applications and resolve client issues within defined SLAs/SLOs. Own incidents end-to-end, including troubleshooting, analysis, escalation, resolution, and closure. Support global clients through phone, email, and web meetings while ensuring timely communication and stakeholder management. Manage tickets using ITIL-based processes, including incident, problem, and change management activities. Coordinate with cross-functional teams to investigate bugs, perform root cause analysis (RCA), and drive issue resolution. Maintain accurate documentation of incidents, resolutions, knowledge articles, and support activities within ticketing systems. Participate in UAT, process improvement initiatives, and customer/product training activities as required. Job Requirements 2-7 years of experience in application support or a similar role. Strong understanding of ITIL processes and methodologies. Proficiency in working with global clients across different time zones (24/7). Experience supporting Procurement, Supply Chain, ERP, SaaS, P2P, or S2P applications with a strong understanding of related business processes.