Lead - MIS

As a member of Gigmo Solutions, a fast-growing tech startup focused on disrupting the customer support industry with a blend of Artificial Intelligence conversational bots and Gig workers, your role will be crucial in driving this mission forward. With engineers located across 10+ countries and 4 continents, Gigmo is at the forefront of transforming technical customer support. You will be based in Gurugram and expected to work from the office from Monday to Friday, with shift timings from 9:30 AM to 6:30 PM. Key Responsibility Area: - Advanced Excel Proficiency - Demonstrated expertise in utilizing complex formulas such as VLOOKUP, INDEX-MATCH, IF statements, and nested functions. - Skilled in creating pivot tables, applying conditional formatting, and utilizing dynamic data analysis tools. - Experience with macros and task automation is preferred. - Data Handling & Transformation - Proficient in data cleaning, structuring, and transforming datasets from various sources. - Ability to maintain data accuracy and integrity in reports and dashboards. - Power BI & SQL - Proficiency in developing interactive dashboards using Power BI. - Strong SQL skills for data extraction and transformation purposes. - Understanding of data modeling principles and relational databases. - Communication - Clear and professional written communication skills for emails and documentation. - Strong verbal communication skills to facilitate effective team coordination and stakeholder communication. Preferred Attributes: - Detail-oriented with exceptional analytical and problem-solving capabilities. - Comfortable working with large datasets in dynamic environments. - Programming knowledge in languages such as Python, R, VBA, etc., is a plus for automation and processing tasks. Required Qualifications And Skills: - Bachelor's degree is a must. - Minimum 7 years of experience in an MIS profile. - Proficiency in MS Excel and Power BI. - Excellent written and verbal communication skills. - Availability of a laptop with 16GB RAM and a fast internet connection with a minimum speed of 50 Mbps. Join Gigmo Solutions on this exciting journey to revolutionize customer support with cutting-edge technology and innovative solutions. Your expertise and skills will play a vital role in shaping the future of technical customer support. As a member of Gigmo Solutions, a fast-growing tech startup focused on disrupting the customer support industry with a blend of Artificial Intelligence conversational bots and Gig workers, your role will be crucial in driving this mission forward. With engineers located across 10+ countries and 4 continents, Gigmo is at the forefront of transforming technical customer support. You will be based in Gurugram and expected to work from the office from Monday to Friday, with shift timings from 9:30 AM to 6:30 PM. Key Responsibility Area: - Advanced Excel Proficiency - Demonstrated expertise in utilizing complex formulas such as VLOOKUP, INDEX-MATCH, IF statements, and nested functions. - Skilled in creating pivot tables, applying conditional formatting, and utilizing dynamic data analysis tools. - Experience with macros and task automation is preferred. - Data Handling & Transformation - Proficient in data cleaning, structuring, and transforming datasets from various sources. - Ability to maintain data accuracy and integrity in reports and dashboards. - Power BI & SQL - Proficiency in developing interactive dashboards using Power BI. - Strong SQL skills for data extraction and transformation purposes. - Understanding of data modeling principles and relational databases. - Communication - Clear and professional written communication skills for emails and documentation. - Strong verbal communication skills to facilitate effective team coordination and stakeholder communication. Preferred Attributes: - Detail-oriented with exceptional analytical and problem-solving capabilities. - Comfortable working with large datasets in dynamic environments. - Programming knowledge in languages such as Python, R, VBA, etc., is a plus for automation and processing tasks. Required Qualifications And Skills: - Bachelor's degree is a must. - Minimum 7 years of experience in an MIS profile. - Proficiency in MS Excel and Power BI. - Excellent written and verbal communication skills. - Availability of a laptop with 16GB RAM and a fast internet connection with a minimum speed of 50 Mbps. Join Gigmo Solutions on this exciting journey to revolutionize customer support with cutting-edge technology and innovative solutions. Your expertise and skills will play a vital role in shaping the future of technical customer support.