Assistant Manager - IT

Company: Global Healthcare Billing Partners Pvt Ltd Location: Chennai (Velachery) Experience: 7-15 Years Shift: Night Shift (US Healthcare Support) Key Responsibilities: 1. IT Infrastructure Management Maintain and monitor servers, systems, networks, and endpoints across operations floors. Ensure high uptime for applications used in Medical Coding, Billing, and AR processes . Manage system performance, capacity planning, and troubleshooting. 2. Network & System Administration Configure and manage DNS, DHCP, Active Directory, Firewalls, VPN, and LAN/WAN . Administer Windows/Linux servers , system security patches, and upgrades. Support remote access systems for night shift and client connectivity (US clients). 3. Healthcare IT Application Support Provide technical support for healthcare tools such as: EMR/EHR systems Medical Coding platforms Billing/RCM software Ensure minimum downtime for production teams (Coders, AR Callers). 4. Team Management Lead and supervise IT support engineers and system administrators. Ensure SLA-based ticket resolution and user support. Conduct training sessions for staff on IT best practices and systems. 5. IT Helpdesk & User Support Oversee day-to-day IT support activities for internal users. Resolve escalated issues related to system access, applications, and hardware. Maintain documentation for incidents, root cause analysis, and resolution. 6. Security & Compliance (Critical) Ensure compliance with HIPAA guidelines and data security standards . Implement endpoint security, antivirus, patch management, and firewall rules. Monitor unauthorized access and ensure data confidentiality. 7. Vendor & Asset Management Coordinate with vendors for procurement, AMC renewals, and issue resolution. Manage IT assets (systems, laptops, servers, accessories). Track software licenses and compliance. 8. IT Projects & Improvements Participate in IT infrastructure upgrades and migration projects. Improve IT processes supporting healthcare delivery operations. Support automation initiatives to enhance productivity. Required Qualifications Educational Qualification Bachelors Degree in IT / Computer Science / Related Field Technical Skills Required Strong knowledge of: Windows Server / Linux OS Active Directory, DNS, DHCP Networking (Routing, Switching, Firewall) VPN and remote access tools Basic understanding of: Cloud platforms (Azure / AWS preferred) Virtualization (VMware / Hyper-V) Knowledge of ITIL framework and helpdesk tools Domain Advantage (Highly Preferred) Experience in Healthcare BPO / RCM / Medical Coding environment Familiarity with: EMR/EHR systems HIPAA compliance US Healthcare workflow Soft Skills Strong leadership and team handling experience Excellent troubleshooting and analytical skills Ability to handle night shift operations and critical situations Good communication and stakeholder management Certifications (Preferred) CCNA / MCSE / ITIL AWS / Azure certifications Security certifications (added advantage) Interested, Kindly contact HR MALINI - 9003239650 / 8925808598