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Job Title: Software Support Analyst Tier I (Tech Support) Company: Global Healthcare Billing Partners Pvt Ltd Location: Vepery, Chennai Shift: Night Shift Notice Period: Immediate / 15 Days Joiners Preferred Employment Type: Full-Time Job Summary: We are hiring a Software Support Analyst – Tier I to provide initial technical and application support for healthcare software platforms. The ideal candidate should have strong troubleshooting abilities, customer service mindset, and basic knowledge of medical billing workflows.. Key Responsibilities: Act as a subject matter expert on the application, including medical charting, coding, and billing workflows Handle customer queries via phone, email, chat, and CRM tools Manage and resolve support tickets within defined timelines Provide timely communication and follow-up to ensure user satisfaction Troubleshoot issues and escalate complex cases to higher support teams Conduct software training sessions (webinars / 1-on-1) for clients Create and maintain training materials such as guides, videos, and help documents Support new user onboarding , account setup, and access management Configure new facilities and user settings as required Participate in product releases, testing, and feedback activities Document issues, resolutions, and improvement suggestions Eligibility Criteria: Minimum 2+ years of experience in Technical/Software Support Exposure to Healthcare / Medical Billing domain is preferred Basic understanding of software systems and troubleshooting Excellent communication and customer handling skills Required Skills: Technical Support / Application Support CRM Tools (e.g., HubSpot or similar) Medical Coding / Billing knowledge (preferred) Ticket Handling & Issue Resolution Documentation & Reporting Customer Interaction & Communication Why Join Us: Opportunity to work in a growing healthcare RCM organization Exposure to international clients and advanced software systems Strong learning and career growth opportunities Contact Details: Malini HR: 9003239608 / 8925808598
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