Senior Data Scientist - Machine Learning

Senior Data Scientist - Machine Learning (Remote) Join UnifyCX and Shape the Future of AI-Powered Customer Experience! Who We Are: At UnifyCX , we are redefining customer experience (CX) through cutting-edge AI and automation . With a global presence spanning the U.S., India, Colombia, Jamaica, and more , we provide top-tier AI-driven contact center and business process solutions . Now, we're looking for a Senior Data Scientist - ML to help us push the boundaries of AI innovation and automation. Why Join Us Work remotely with a diverse, global AI team. Drive innovation by building domain-aware ML models for text, speech, and multimodal AI copilots. Own your impact in a fast-paced, Agile engineering environment. Your Role: As a Senior Data Scientist - ML , you will: Develop state-of-the-art AI models using Transformers, NLP, and Deep Learning . Design and train multi-modal ML models (text, audio, context) for real-world applications. Optimize model performance for accuracy, efficiency, and scalability . Analyze large-scale datasets to generate strategic business insights. Collaborate cross-functionally with ML engineers, software developers, and product teams to build AI-powered solutions. Stay ahead of AI trends and prototype emerging ML techniques . What You Need: 7+ years of experience in applied ML & data science (5+ years post-Master's, 2+ years post-Ph.D.) Strong Python programming (PyTorch, TensorFlow) Hands-on experience with NLP, Transformers, Speech & Text Processing Proficiency in SQL & data visualization (Tableau, Power BI) Expertise in Transfer Learning, RLHF, Zero-Shot Learning Experience with MLOps, Git, JIRA, and large-scale AI model deployments Bonus Points: Experience in AI Ethics, Bias Detection, Content Filtering Contributions to open-source AI/ML projects Background in real-time audio processing & streaming technologies