Technical Trainee / Administrator Tech Support

Job description Summary of Position: Handle calls and assist customers regarding webhosting issues Responsibilities: Troubleshoot a variety of technical and non-technical issues that customers experience with their web hosting plans and services. Provide technical support for level-one escalation issues via help desk. Should multitask and meet specific goals set by supervisors and the managers. Qualifications: BCA,BSc,Diploma (CS), MCA, MSc(CS), BE( except Mechanical & Civil) Skills: Excellent written and verbal communication skills in the English language. Able to speak in Hindi Ability to work well with a team in a fast-paced, constantly changing environment Outstanding customer service skills and a dedication to provide a great customer service Reliable to work in rotational shifts and to complete work as per expectations. Ability to multi-task and meet specific goals set by supervisors and management. Role: Technical Support - Voice / Blended Industry Type: IT Services & Consulting Department: Customer Success , Service & Operations Employment Type: Full Time, Permanent Role Category: Voice / Blended Education UG: BCA in Computers, Diploma in Mechanical, B.Sc in Chemistry PG: MCA in Computers, MS/M.Sc(Science) in Chemistry