Desktop support / Technical support / IT support

Description We are looking for a motivated Desktop Support / Technical Support / IT Support professional to join our team in India. The ideal candidate will assist end-users with technical issues related to hardware and software, ensuring smooth operation and efficiency in a fast-paced environment. This role is suitable for candidates with 0-3 years of experience. Responsibilities Provide technical support to end-users via phone, email, or in-person. Diagnose and resolve hardware and software issues on desktops and laptops. Install, configure, and maintain operating systems and applications. Assist with network connectivity issues and printer setups. Document support requests and resolutions in the ticketing system. Collaborate with IT teams to improve support processes and user experience. Train users on basic software and hardware functionality. Skills and Qualifications Basic knowledge of Windows and Mac OS operating systems. Familiarity with Microsoft Office Suite and common software applications. Understanding of computer hardware components and troubleshooting techniques. Knowledge of networking concepts and protocols (TCP/IP, DHCP, DNS). Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Strong problem-solving skills and attention to detail.