Tech Process Senior Specialist (Marketing Operations)

As a Senior Specialist at Google Operations Center, your primary role is to act as the Subject Matter Expert for Google's internal marketing platforms. You will focus on complex system logic and vertical-specific diagnostics, rather than underlying platform code debugging. Your responsibilities include owning specific vertical specializations to provide deep-dive diagnostics and ensure that engineering resources are only utilized for platform-level code fixes. Key Responsibilities: - Act as the 'go-to' expert for one of the specialized vertical domains: Migration, Onboarding, Analytics, or Audience & Signals. - Investigate 'non-standard' issues requiring a deep understanding of how different platform workflows and features interact. - Identify process breaks or platform configuration conflicts and provide clear technical diagnostic documentation for Engineering if a code fix is required. - Utilize deep campaign expertise to independently create and move legacy campaigns/content for teams lacking dedicated resources. - Manage and audit internal access requests for tools, groups, and databases to ensure secure environment usage. - Author Technical PRDs and BRDs to translate user pain points into technical feature requests. - Track onboarding queue, manage Product Onboarding, and update products regularly. - Review and approve gamma product CLs to ensure operational accuracy. - Design and establish streamlined internal workflows and standardized User Onboarding flows. - Drive the testing of emerging internal tools and collaborate with Engineering to stabilize new features. - Support global 'emergency stop' protocols for campaigns and lead ad-hoc projects. - Work within specialized pairs to ensure continuous technical coverage and health monitoring for your assigned domain. Qualifications Required: - 7+ years of experience in Marketing Operations, Technical Support, or Campaign Management with a proven track record of maintaining strict SLA hygiene. - Expert-level proficiency in HTML, CSS, and Google Appscript for campaign debugging and automation. - Advanced proficiency in Buganizer, Sphinx, YAQS, CodeSearch, and intermediate SQL skills for data querying. - Deep technical understanding of marketing ecosystem platforms like GNP, Gamma, Knak, CoCo, and Ariane. - Bachelor's degree in Computer Science, IT, or Engineering with excellent written and oral English communication skills. At Google Operations Center, we provide competitive wages, comprehensive healthcare coverage, family support benefits, and onsite perks for employees. We are committed to equal employment opportunities and inclusive hiring practices. Your data privacy and confidentiality are important to us, and we ensure a barrier-free interview process for all applicants. Thank you for considering this opportunity at Google Operations Center. Our recruitment team will reach out to you if your profile aligns with the role. If you have any questions, please feel free to contact us at [HIDDEN TEXT]. As a Senior Specialist at Google Operations Center, your primary role is to act as the Subject Matter Expert for Google's internal marketing platforms. You will focus on complex system logic and vertical-specific diagnostics, rather than underlying platform code debugging. Your responsibilities include owning specific vertical specializations to provide deep-dive diagnostics and ensure that engineering resources are only utilized for platform-level code fixes. Key Responsibilities: - Act as the 'go-to' expert for one of the specialized vertical domains: Migration, Onboarding, Analytics, or Audience & Signals. - Investigate 'non-standard' issues requiring a deep understanding of how different platform workflows and features interact. - Identify process breaks or platform configuration conflicts and provide clear technical diagnostic documentation for Engineering if a code fix is required. - Utilize deep campaign expertise to independently create and move legacy campaigns/content for teams lacking dedicated resources. - Manage and audit internal access requests for tools, groups, and databases to ensure secure environment usage. - Author Technical PRDs and BRDs to translate user pain points into technical feature requests. - Track onboarding queue, manage Product Onboarding, and update products regularly. - Review and approve gamma product CLs to ensure operational accuracy. - Design and establish streamlined internal workflows and standardized User Onboarding flows. - Drive the testing of emerging internal tools and collaborate with Engineering to stabilize new features. - Support global 'emergency stop' protocols for campaigns and lead ad-hoc projects. - Work within specialized pairs to ensure continuous technical coverage and health monitoring for your assigned domain. Qualifications Required: - 7+ years of experience in Marketing Operations, Technical Support, or Campaign Management with a proven track record of maintaining strict SLA hygiene. - Exper