Lead ServiceNow Developer

Description We’re looking for a seasoned ServiceNow expert who can confidently own the design, development, and optimization of cutting-edge ServiceNow solutions. The person will drive real impact through powerful integrations, CMDB mastery, and ITIL-aligned innovation across our fast-growing teams. Roles and Responsibilities Provide development and support for ServiceNow platform issues, including root cause analysis and permanent fixes. Develop and maintain custom applications, workflows, and integrations within ServiceNow. Collaborate with process consultants to align platform capabilities with ITIL best practices. Manage and optimize ensuring data integrity and alignment with configuration management processes. Lead technical discussions and provide guidance. Work closely with project managers to support ServiceNow-related project deliverables. Perform impact analysis and implement changes following change management protocols. Monitor platform performance and implement proactive measures to ensure high availability. Stay updated with ServiceNow releases and recommend platform upgrades and enhancements. Skills and Experience At least 6 years of proven experience in ServiceNow. ServiceNow certifications (CSA, CAD, ITSM, etc.) are highly desirable Experience in ServiceNow integrations using REST/SOAP APIs. Hands-on experience with CMDB design, implementation, and maintenance. Experience in process consulting and aligning technical solutions with business processes. Proficiency in JavaScript, Glide API, and ServiceNow scripting. Familiarity with ServiceNow modules like Incident, Problem, Change, Request, and Knowledge Management. Exposure to Agile and DevOps methodologies. Strong communication and stakeholder management abilities. Knowledge of performance tuning and platform security best practices Related Jobs Senior Lead - ServiceNow Developer Gurugram / Hyderabad, IN · Full-time Service Integration and Management (SIAM) Practice Lead Hyderabad / Gurugram, IN · Full-time Learning and Development Specialist Gurugram, IN · Full-time