Print & Mail operations Professional

A Professional Services Analyst in Commercial Services/BPaaS for Print & Mail likely analyzes operations, re-engineers processes, designs metrics, and supports issue resolution for high-volume mail production, bridging client needs with technical delivery by focusing on efficiency, quality, and production KPIs within large-scale printing/inserting environment, acting as a business partner to resolve issues and improve workflows. Core Responsibilities Business Analysis: Conduct research and analysis on Print & Mail operations, identifying inefficiencies and areas for improvement. Process Improvement: Design, document, and re-engineer business processes for high-volume printing and inserting to enhance productivity and client satisfaction. Metrics & Reporting: Develop and publish key business metrics (KPIs) to monitor performance, production quality, and adherence to client SLAs. Issue Resolution: Assist management and support teams in resolving complex operational issues, acting as a liaison between technical teams, clients, and business units. Client Support: Provide business and technical guidance, ensuring solutions align with client needs for mail production and delivery. Manage risk,budget, timelines and delivery of the project Expected to work during weekends or night shifts for production install Work model is hybrid Low client interaction Key Skills & Focus Areas Print/Mail output experience Manufacturing and USPS Mail Delivery system File formats and composition, workflow and solutioning skill People Management : Managing team of 15 20 , high interaction with clients Operational Excellence: Deep understanding of high-speed printing/inserting requirements, production workflows, and quality control. Data-Driven Decisions: Using data to drive process changes and meet production goals. Cross-Functional Collaboration: Working with Product, Sales, Technology, and Service Delivery teams. In essence, this analyst role acts as a strategic problem-solver and process optimizer within the specialized world of financial document production and delivery.