PARTNER CONSULTANT - ServiceNow

Role Summary The client is looking for a ServiceNow CSDM / CMDB Specialist (Hybrid Admin Functional Lead) . This is not a pure developer role and not a basic CMDB admin role , but a hybrid role combining strong CSDM functional expertise with hands-on ServiceNow / CMDB knowledge. Engagement Details Initiative: Full CSDM implementation (CSDM 5) Key Responsibilities 1. CSDM Implementation & Planning Plan and execute end-to-end CSDM implementation using the CSDM 5 framework Assess current CMDB and partially implemented CSDM artifacts and redesign to align with standard CSDM model Work closely with the client to drive framework adoption through the year 2. CMDB & Application Services Expertise Strong understanding of Business Applications, Application Services, and CMDB relationships Guide migration from heavily customized Business Applications to standardized Application Service modeling Identify out-of-the-box (OOB) fields vs. existing custom fields and advise which can be retired Design and validate correct service and relationship hierarchy 3. Tool-Level / Backend Knowledge (Non-Developer) Deep familiarity with ServiceNow CMDB tables, forms, configurations, and OOB capabilities Ability to explain available fields, data structures, and relationships within the platform Translate functional CSDM requirements into clear build instructions for developers Partner with developers for actual configuration/builds (not expected to code extensively) 4. Operational Ownership Act as the primary CSDM point of contact for the client Support day-to-day design decisions and ongoing refinement Provide continuity and backup knowledge beyond implementation Required Skill Set / Experience Prior hands-on CSDM implementation experience (at least one implementation preferred) Experience with CSDM 4 acceptable; CSDM 5 experience strongly preferred Strong CMDB fundamentals: data modeling, relationships, service mapping concepts Ability to operate as a functional technical bridge between the business and developers ServiceNow platform knowledge beyond UI-level administration What This Role Is NOT Not a pure ServiceNow developer Not limited to CMDB operational tickets or MID server support Not a part-time or shared resource Key Differentiator vs Existing CMDB Admin Roles While existing CMDB resources are handling operations and platform maintenance, this role requires CSDM design authority , framework-level decision making, and strategic modeling expertise.