SENIOR SUPPORT ENGINEER - Kubernetes advanced

Job Title: Specialist Engineer, IT Infrastructure (L2 Support Engineer) Location: Bengaluru, India Years of Experience: 4-7 Years Job Summary: We are seeking a Specialist Engineer in IT Infrastructure to join our team in Bengaluru. This role is pivotal in handling advanced troubleshooting, root cause analysis (RCA), and resolution of escalated incidents from Level 1 support. The ideal candidate will ensure system stability and performance optimization in containerized and cloud-native environments, with a strong focus on Kubernetes. Responsibilities: Act as an escalation point for Level 1 support, diagnosing complex issues across infrastructure and Kubernetes platforms. Perform advanced troubleshooting of Kubernetes, containers, and infrastructure issues. Conduct Root Cause Analysis (RCA) and maintain a Knowledge Base for known errors (KEDB). Ensure platform reliability and performance through proactive monitoring and optimization. Automate repetitive operational tasks to improve efficiency. Support deployments and change activities while adhering to ITIL processes (Incident, Problem, Change). Mentor Level 1 resources and contribute to the improvement of Standard Operating Procedures (SOPs).Mandatory Skills: Advanced experience with Kubernetes and container orchestration. Strong troubleshooting skills in Docker and Kubernetes environments. Intermediate knowledge of Linux operating systems. Familiarity with networking concepts including Ingress, DNS, and Load Balancers. Basic understanding of cloud platforms, preferably Azure or AWS. Experience with monitoring tools such as Prometheus, Grafana, and ELK. Proficiency in scripting languages, particularly Shell and Python.Preferred Skills: Experience with DevOps practices including CI/CD, GitOps, and Helm. ITIL certification is preferred. Cloud certifications such as Cloud Associate or CKA are a plus.Qualifications: Bachelors degree in Information Technology, Computer Science, or a related field. 4-7 years of relevant experience in IT infrastructure support.Decision Making: The Specialist Engineer will decide on resolution approaches, perform RCA, and escalate to Level 3 support when necessary. This role requires minimal supervision and involves mentoring Level 1 resources. Communication: Strong technical communication skills are essential for effective stakeholder engagement. .