SME - Change Management, ServiceNow

Chennai, Tamil Nadu Job Summary Operations and Functional responsibilities: Change Manager Authorize and approve minor/low change Coordinate and conduct meetings with Change advisory board (CAB) to discuss higher risk changes Authority to implement or reject a change Ensures that all the activities designed to implement the change are as per the standards. The policies and procedures should be well defined, recognized and reviewed Prepare Change Summary Sheet that summarizes all RFCs. This sheet helps the CAB team to understand and evaluate the proposed change Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable. Managing the day-to-day activities of the process, including establishing priorities and work assignments Tracking compliance to policies and procedures and resolving or escalating any compliance issues Facilitating CM audits Reviewing critical incident outage resolution results and responses and dispositions of failed changes due to issues related to the configuration management system (CMS) Facilitating communication and engaging business and IT management to encourage CM efforts and value propositions Engaging with strategic projects to ensure configuration management can deliver the required CMS functionality within project timeframes Reviewing and approving all changes to the CMS infrastructure where applicable Reviewing and approving significant IT infrastructure changes to ensure impacts to configuration management data are properly addressed Mentoring the organization of CM services, concepts, policies, and procedures Chairing the configuration control board (CCB) and enacting changes as directed Providing and approving all requirements, use cases, user stories, etc. to support new or improving CMS functionality Reviewing and approving all requests for the administrator log on credentials and access rights to the CMS infrastructure Reviewing and publishing configuration management reporting Configuration & IT Asset Manager Creating and maintaining documentation for tools used to support configuration management. Monitoring all configuration management processes. Deployment and decommission of CIs in CMDB. Ensure all the deployment and decommission are as per standards. Prepare monthly CMDB reports. Coordinate and conduct meetings with customer to discuss scope of improvement in CMDB management Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable. Key Responsibilities primary skill - change and CMDB Skill Requirements primary skill - change and CMDB Other Requirements 1. Itil Foundation Certification (Recommended). 2. Change Management Certification (Optional But Valuable) #body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply- Chennai, Tamil Nadu Job Summary Operations and Functional responsibilities: Change Manager Authorize and approve minor/low change Coordinate and conduct meetings with Change advisory board (CAB) to discuss higher risk changes Authority to implement or reject a change Ensures that all the activities designed to implement the change are as per the standards. The policies and procedures should be well defined, recognized and reviewed Prepare Change Summary Sheet that summarizes all RFCs. This sheet helps the CAB team to understand and evaluate the proposed change Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable. Managing the day-to-day activities of the process, including establishing priorities and work assignments Tracking compliance to policies and procedures and resolving or escalating any compliance issues Facilitating CM audits Reviewing critical incident outage resolution results and responses and dispositions of failed changes due to issues related to the configuration management system (CMS) Facilitating communication and engaging business and IT management to encourage CM efforts and value propositions Engaging with strategic projects to ensure configuration management can deliver the required CMS functionality within project timeframes Reviewing and approving all changes to the CMS infrastructure where applicable Reviewing and approving significant IT infrastructure changes to ensure impacts to configuration management data are properly addressed Mentoring the organization of CM services, concepts, policies, and proced