NOC Engineer

Monitor network infrastructure, systems, and services 24×7 using network monitoring tools. ● Identify, troubleshoot, and resolve network faults and connectivity issues. ● Escalate complex incidents to senior engineers or relevant support teams as per defined procedures. ● Perform first-level diagnosis of IP network problems and service outages. ● Track, update, and close trouble tickets within agreed service levels (SLAs). ● Monitor network performance, utilization, and availability to ensure optimal operation. ● Coordinate with field engineers, vendors, and customers during fault resolution activities. ● Maintain accurate records of incidents, outages, and maintenance activities. ● Assist in implementing network changes, upgrades, and planned maintenance activities. ● Generate daily, weekly, and monthly operational reports. ● Ensure compliance with operational procedures, security policies, and quality standards. ● Support continuous improvement initiatives to enhance network reliability and service quality.