Communications Associate - Fulltime - Rotating Shifts - Detroit

GENERAL SUMMARY: Under general supervision, utilizing telephony integrated computer system with specialized software to provide assistance with: HFHS directory, pager communications, on-call operations, and after-hour physician answering service. PRINCIPAL DUTIES AND RESPONSIBILITIES: · Provide HFHS directory and information service to internal and external customers. · Process short and long-range paging. Perform minor pager system diagnostics. · On a rotating basis, perform routine paging system data base maintenance i.e. compacting and on-call schedules. · Provide call center dispatching of emergency teams for internal and external disasters, blue alerts, bomb threats, etc. · Provide after hour, weekend and holiday answering service for HFH Medical Group and HFHS Medical Center Physicians. · Provide after hour, weekend and holiday answering service for the Referring Physicians Office. · Process U.S. Postal and HFHS Inter-departmental mail. · Maintain computerized database for internal HFHS management mailing distributions. · Perform other related duties as assigned.

EDUCATION/EXPERIENCE REQUIRED: · High School Diploma or equivalent. · One year of computer technology, data entry, and work processing skills. One year of college course work in Business is preferred.

Additional Information

Organization: Henry Ford Hospital - Detroit Main Campus

Department: Communication Services

Shift: Rotating

Union Code: Not Applicable