Sr. IT Technician | Wyandotte Hospital | Wyandotte, MI

The Senior IT Technician is responsible for on-site, in-house, and remote technical service support, installation, configuration and incident resolution in the Endpoint Devices (PC, Laptops, tablets, Phones, Printers, et.) device environments.

Daily Tasks and Responsibilities: Provides technical support to customers on operational or maintenance aspects of system equipment. Diagnoses hardware, software, mechanical and systems failures, using established procedures. Provide technical assistance to system projects and technical staff as needed. Identifies and appropriately escalates system hardware, software or build issues for quality assurance and system stability. Provides guidance and support to Jr. Staff and department management as needed to ensure service excellence is achieved. Provides excellent customer service by keeping customers fully informed of the status of their incident. Expected to lead system initiatives and critical projects upon request. Knowledge of Henry Ford Health System locations preferred.

Required Education & Experience: High School diploma or G.E.D. equivalent. Associates Degree in Computer Science or related technical field, preferred. Three (3) years minimum of endpoint device experience working in a technical capacity. (HP Preferred) Three plus (3+) years working in a HealthCare related field, preferred. Proficient knowledge of Windows Operating systems (XP/7/8), Microsoft Office and common application support. Proficient knowledge of network and wireless technology. Proficient oral and written communication skills.

Required Certifications: Technical Certifications (A+ Certified, HP Certified, Microsoft), preferred. ITIL Certified, preferred.

Additional Information

Organization: Corporate Services

Department: Client Services (EUD)

Shift: Day Job

Union Code: Not Applicable