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Hexaware Technologies

IT consulting and services · Data analytics and warehousing

ESM Architect

MumbaiPosted 3 months ago
Software engineeringSenior
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Experience: 10-15+ Years Role Summary: Senior ServiceNow Architect with strong Telco domain experience to lead solution architecture, platform strategy, and enterprise ITSM transformation. Key Responsibilities Own end-to-end ServiceNow architecture and design. Lead ITSM and Telco solution architecture (Incident, Problem, Change, CMDB). Design integrations with OSS/BSS, NOC tools, and enterprise platforms. Drive governance, best practices, scalability, and security standards. Act as technical advisor to leadership and stakeholders. Must Have: 7+ years ServiceNow, strong ITSM + Telco domain experience. Deep understanding of ServiceNow architecture & integrations. Expertise on Telco Industry solution/package CSA + CIS-ITSM certification (CTA preferred). Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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