Title ServiceNow Support Engineer - Group Audit

Job Description: Job Title: ServiceNow Support Engineer - Group Audit Location: Pune Job Type: Full-time We are currently seeking a skilled ServiceNow Support Engineer with 2.5 years of experience, specializing in Group Audit, to join our dynamic support team. Responsibilities: ServiceNow Support: Provide expert-level support for ServiceNow platform, with a specific focus on Group Audit functionalities. Respond to and resolve support requests related to Group Audit in a timely and efficient manner. Issue Resolution: Diagnose and troubleshoot technical issues related to Group Audit within the ServiceNow environment. Collaborate with end-users and internal teams to identify root causes and implement effective solutions. Configuration and Customization: Assist in the configuration and customization of ServiceNow to align with Group Audit requirements. Implement changes and enhancements to improve the functionality of the Group Audit module. Documentation: Maintain accurate and up-to-date documentation of Group Audit processes, configurations, and issue resolutions. Create knowledge base articles to empower end-users with self-service support options. Collaboration: Work closely with cross-functional teams, including developers, administrators, and business stakeholders, to address Group Audit-related challenges. Collaborate with ServiceNow developers to implement improvements and updates. Qualifications: Experience: Minimum of 2.5 years of experience as a Support Engineer with a focus on ServiceNow, specifically in Group Audit. Proven track record of successfully resolving ServiceNow support issues. Technical Skills: Strong knowledge of ServiceNow platform functionalities, especially in the context of Group Audit. Familiarity with scripting languages (JavaScript, etc.) used in ServiceNow configurations. Problem-Solving: Ability to analyze and solve complex technical problems efficiently. Excellent troubleshooting skills with a focus on providing effective solutions. Communication Skills: Strong verbal and written communication skills. Ability to convey technical information to both technical and non-technical audiences. Customer Focus: Customer-centric mindset with a commitment to delivering high-quality support services. Ability to understand and address end-users' needs related to Group Audit processes. Education: Bachelor's degree in Computer Science, Information Technology, or a related field is preferred. .