Technical Support Representative - Diagnostics

Technical Support Representative - Diagnostics

Role location : Zaventem, Belgium

Languages required : Spanish, French and English - fluent

Here at Hologic it is our purpose to enable healthier lives everywhere, every day. We are driven by our passion to become the global champion for women’s health, and our technologies help healthcare professionals make critical decisions with confidence. As a Technical Support Representative at Hologic, you will translate this purpose into action.

You will be the first point of contact for our customers providing professional, empathetic support over the phone and email, helping to resolve technical and application issues quickly and effectively. You will own a solution to the challenges presented and will engage the relevant expertise when you require additional support.

We are looking for people who thrive in a proactive, collaborative environment, have logical mindset, a strong customer focus and ability to learn quickly.

KEY RESPONSIBILITIES

Respond to inbound calls and emails from users of our diagnostic equipment and ask the right questions to understand issues and apply structured, logical troubleshooting

Deliver excellent customer support & experience to end-users for both technical and application issues

Use tools such as Salesforce, ticketing systems and phone platforms to log, track and manage cases

Follow documentation and complaint-handling procedures to ensure compliance, accuracy and quality

Collaborate in an open-space, cross-functional environment – working closely with other Technical Support Representatives and Technical Experts

Escalate complex issues appropriately while maintaining ownership and clear communication with the customer

Continuously expand your product knowledge via manuals, e-learning and hands-on practice

KNOWLEDGE, SKILLS & EXPERIENCE

Spanish, French and English: fluent (spoken and written) – essential. Any additional European language will be advantageous

Experience in a customer service, helpdesk or technical support role is preferred

User-level understanding of technical products or equipment

Ability to prioritise and manage multiple cases simultaneously

Ability to work effectively in a fast-paced, growing and changing environment

Ability to work independently, with sense of initiative, great attention to detail and a hands-on approach

Excellent verbal and written communication skills – clear, professional and customer-focused

So why join Hologic?

We are committed to making Hologic the company where top talent comes to grow. For you to succeed, we want to enable you with the tools and knowledge required and so we provide comprehensive training when you join as well as continued training throughout your career.

Salary: €55,000 – €65,000 gross per year

The final offer will depend on experience, skills, and alignment with internal pay structures. In addition, we offer a comprehensive benefits package including pension and insurances.

If you think you have the right skills and experience and want to join our team, apply today. We can’t wait to hear from you!

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