Source description
About the role
Provide support for Siebel CRM applications, ensuring timely resolution of incidents and service requests. • Perform root cause analysis and implement permanent fixes for recurring issues. • Collaborate with business users to understand data needs and deliver actionable insights using SQL. • Support data extraction, transformation, and validation activities for migration from Siebel to Salesforce. • Monitor system performance and proactively identify potential issues. • Participate in CRP, UAT, and production rollout support. • Document technical solutions, standard operating procedures, and known issues. • Work closely with cross-functional teams including development, QA, infrastructure, and business stakeholders. • Good functional Knowledge of Siebel and experience on Siebel • Knowledge in Servicemax will be helpful.
Position requires a bachelor’s degree in computer science or information technology
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