Technical Support

Top Skills & Years of Experience Required: – Minimum of 5+ years of IT experience is required – Minimum of 5+ years of customer service experience is required.

 Communicate effectively, both orally and in writing, with users, unit staff and Managers  Maintain a broad system knowledge, knowledge of computer related equipment, and end-user software  Analyze operational problems  Investigate alternative solutions and potential risk  Initiate corrective action  Record and report status  Teach and assist other staff and users  Project management  Server support  Telecommunications support  Database systems support  Enforce security standards

F2F interview required for second round Need Locals to Michigan