Source description
About the role
Shift: 24x7 Rotational Shifts. Work Mode: 5 Days Work From Office (WFO) Experience: 6 months to 3 years. Education: Any Graduate. Deliver an excellent customer experience by achieving First Call Resolution (FCR),maintaining low Average Handling Time (AHT),and minimizing ticket reopen or rejection rates Hands-on experience with ticketing tools,preferably ServiceNow
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