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About the role
As an Incident Management & Automation Specialist at SAP, you will work on emerging technologies at the intersection of Cloud, DevOps, AI, and Python development. Your role will involve bridging the gap between development and process knowledge, focusing on the ITIL process of Incident Management and Python programming. In this dynamic and collaborative environment, you will have the opportunity to: - Work on ITIL processes like Incident Management and Alert Management, leveraging your Python skills for automation needs. - Introduce DevOps capabilities to address process challenges, tools, and reporting limitations. - Explore and implement the latest technologies for SAP Generative AI Hub and AI Core. - Ensure smooth service execution for Incident Management and track service delivery quality for continuous improvement. - Coordinate with internal SAP teams to ensure service delivery and provide transparency to management. - Collaborate with global teams using scrum and agile methodologies to build secure, scalable applications using Python. - Drive Robotic Process Automation for repetitive manual tasks and contribute as a Service Execution Owner for Alert and Incident Management. Qualifications Required: - Bachelor or Master's degree in Computer Science, Engineering, or related field with 5 to 8 years of hands-on experience in IT or Cloud Operations. - Experience in ITSM, SAP Basis, HANA, and any of the ITIL processes like Alert, Incident, or Problem Management. - Hands-on experience with SAP FRUN, SAP Solution Manager, and SAP Analytics Cloud. - Proficiency in programming and scripting related to ITSM, ITOM, or Cloud Operations. - Strong foundation in algorithms, data structures, object-oriented programming, and software design principles. - Proficiency in Python and other programming languages for designing scalable backend services. - Excellent communication skills and a proactive mindset with a passion for coding and problem-solving. - Experience working directly with senior stakeholders and cross-functional teams. Nice to Have: - Experience with monitoring tools like Prometheus, SAP Basis, SAP HANA certifications, Generative AI, LLM-based application development, DevOps, CI/CD pipelines, SAP Build Process Automation. You will be part of the Incident Management group within the Global Cloud Operation team at SAP, contributing to customer success by ensuring stable IT operations and supporting the transition to the intelligent enterprise with S/4HANA. SAP values inclusion, health, well-being, and flexible working models to unleash the full potential of its diverse workforce and create a better world. As an Incident Management & Automation Specialist at SAP, you will work on emerging technologies at the intersection of Cloud, DevOps, AI, and Python development. Your role will involve bridging the gap between development and process knowledge, focusing on the ITIL process of Incident Management and Python programming. In this dynamic and collaborative environment, you will have the opportunity to: - Work on ITIL processes like Incident Management and Alert Management, leveraging your Python skills for automation needs. - Introduce DevOps capabilities to address process challenges, tools, and reporting limitations. - Explore and implement the latest technologies for SAP Generative AI Hub and AI Core. - Ensure smooth service execution for Incident Management and track service delivery quality for continuous improvement. - Coordinate with internal SAP teams to ensure service delivery and provide transparency to management. - Collaborate with global teams using scrum and agile methodologies to build secure, scalable applications using Python. - Drive Robotic Process Automation for repetitive manual tasks and contribute as a Service Execution Owner for Alert and Incident Management. Qualifications Required: - Bachelor or Master's degree in Computer Science, Engineering, or related field with 5 to 8 years of hands-on experience in IT or Cloud Operations. - Experience in ITSM, SAP Basis, HANA, and any of the ITIL processes like Alert, Incident, or Problem Management. - Hands-on experience with SAP FRUN, SAP Solution Manager, and SAP Analytics Cloud. - Proficiency in programming and scripting related to ITSM, ITOM, or Cloud Operations. - Strong foundation in algorithms, data structures, object-oriented programming, and software design principles. - Proficiency in Python and other programming languages for designing scalable backend services. - Excellent communication skills and a proactive mindset with a passion for coding and problem-solving. - Experience working directly with senior stakeholders and cross-functional teams. Nice to Have: - Experience with monitoring tools like Prometheus, SAP Basis, SAP HANA certifications, Generative AI, LLM-based application development, DevOps, CI/CD pipelines, SAP Build Process Automation. You will be part of the Incident Management group within the Global Cloud Opera
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