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About the role
ServiceNow Assist Architect Location: PAN India Gurgaon, Bengaluru, Chennai, Hyderabad, Jaipur, Jodhpur, Kolkata, Madurai, Mumbai, New Delhi, Noida, Pune Work Mode: Work From Home / Hybrid Experience: 8 – 11 years Salary : 30 LPA Notice Period- 15 days Max Job Summary We are seeking a highly skilled ServiceNow Now Assist Architect to lead the design, implementation, and optimization of AI-driven solutions within the ServiceNow platform. The ideal candidate will have deepexpertise in ServiceNow architecture along with hands-on experience in Now Assist (Generative AI capabilities), enabling intelligent automation, improved user experience, and operational efficiency. Key Responsibilities Architect and design scalable solutions leveraging ServiceNow Now Assist capabilities across modules such as ITSM, HRSD, CSM, and more Lead the implementation of Generative AI features including virtual agents, text summarization, content generation, and intelligent search Collaborate with business stakeholders to identify AI-driven use cases and translate them into technical solutions Define best practices, governance models, and architectural standards for AI adoption on the ServiceNow platform Integrate ServiceNow with external systems and AI/ML services where required Ensure data security, compliance, and ethical use of AI within solutions Provide technical leadership, mentorship, and guidance to development teams Conduct performance tuning, troubleshooting, and continuous improvement of AI-enabled workflows Stay updated with the latest ServiceNow releases and AI innovations Required Skills & Qualifications 8+ years of experience working with ServiceNow platform architecture and development Hands-on experience with Now Assist (ServiceNow Generative AI capabilities) Strong knowledge of ServiceNow modules such as ITSM, ITOM, HRSD, or CSM Experience with Virtual Agent, Flow Designer, IntegrationHub, and scripting (JavaScript, Glide APIs) Understanding of AI/ML concepts, NLP, and Generative AI applications Experience with REST/SOAP APIs and third-party integrations Strong problem-solving and analytical skills Excellent communication and stakeholder management skills Preferred Qualifications ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA) Certifications in ServiceNow (CSA, CIS modules) Experience working with cloud platforms (AWS, Azure, GCP) Exposure to enterprise AI governance and responsible AI frameworks Key Competencies Solution Architecture AI Strategy & Implementation Stakeholder Collaboration Innovation & Continuous Improvement Leadership & Mentorship Skills: servicenow,architecture,itsm,hrsd,csm,ai,ai/ml,servicenow architecture,servicenow development,rest,soap
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