Business Application Support Trainee

Job Description: As a Trainee - Business Application Support at IDEMIA, your role involves addressing all IT-related issues in accordance with the relevant service-level agreements and collaborating with technical teams to ensure customer satisfaction. Key Responsibilities: - Solve and document Level 1 and sometimes Level 2 IT needs of users and productive operations associated with a ticket - Support the installation and maintenance of operating systems, software, and applications within the right standards and processes - Manage communication with internal and external customers from the point of raising a request to resolution in partnership with other departments - Assist external providers or vendors during certain IT activities and ensure they work in compliance with company standards - Manage IT assets including computer and communications equipment, servers, and licenses - Manage and coordinate access to IT tools while ensuring compliance with security standards - Provide support to the server infrastructure, virtualization, communications, and security to guarantee its availability Qualifications Required: - Experience Level: Entry Level (Note: No additional details about the company were provided in the job description.) Job Description: As a Trainee - Business Application Support at IDEMIA, your role involves addressing all IT-related issues in accordance with the relevant service-level agreements and collaborating with technical teams to ensure customer satisfaction. Key Responsibilities: - Solve and document Level 1 and sometimes Level 2 IT needs of users and productive operations associated with a ticket - Support the installation and maintenance of operating systems, software, and applications within the right standards and processes - Manage communication with internal and external customers from the point of raising a request to resolution in partnership with other departments - Assist external providers or vendors during certain IT activities and ensure they work in compliance with company standards - Manage IT assets including computer and communications equipment, servers, and licenses - Manage and coordinate access to IT tools while ensuring compliance with security standards - Provide support to the server infrastructure, virtualization, communications, and security to guarantee its availability Qualifications Required: - Experience Level: Entry Level (Note: No additional details about the company were provided in the job description.)