Functional Support Analyst - Dynamics 365 Order to Cash and Supply Chain Management

As a Functional Support Analyst specializing in D365 O2C & SCM, your primary role is to address all IDEMIA IT related issues according to service-level agreements. You will collaborate with technical teams to ensure customer satisfaction. Key Responsibilities: - Solve and document Level 1 and sometimes Level 2 IT needs of users and productive operations associated with a ticket - Support the installation and maintenance of operating systems, software, and applications within the right standards and processes - Manage communication with internal and external customers from raising a request to resolution in partnership with other departments - Assist external providers or vendors during certain IT activities and ensure compliance with company standards - Manage IT assets including computer and communications equipment, servers, and licenses - Coordinate access to IT tools while ensuring compliance with security standards - Provide support to server infrastructure, virtualization, communications, and security to guarantee availability - Interact with end users, support on complex issues and tasks, troubleshoot, define and document working instructions, and escalate requests to the right technical team - Provide training to end users and transfer knowledge to other IT members - Propose improvement ideas You will work in full autonomy and report to the IT Lead or IT Manager. Qualifications Required: - Experience level: Mid Level Please note that the provided job description does not include any additional details about the company. As a Functional Support Analyst specializing in D365 O2C & SCM, your primary role is to address all IDEMIA IT related issues according to service-level agreements. You will collaborate with technical teams to ensure customer satisfaction. Key Responsibilities: - Solve and document Level 1 and sometimes Level 2 IT needs of users and productive operations associated with a ticket - Support the installation and maintenance of operating systems, software, and applications within the right standards and processes - Manage communication with internal and external customers from raising a request to resolution in partnership with other departments - Assist external providers or vendors during certain IT activities and ensure compliance with company standards - Manage IT assets including computer and communications equipment, servers, and licenses - Coordinate access to IT tools while ensuring compliance with security standards - Provide support to server infrastructure, virtualization, communications, and security to guarantee availability - Interact with end users, support on complex issues and tasks, troubleshoot, define and document working instructions, and escalate requests to the right technical team - Provide training to end users and transfer knowledge to other IT members - Propose improvement ideas You will work in full autonomy and report to the IT Lead or IT Manager. Qualifications Required: - Experience level: Mid Level Please note that the provided job description does not include any additional details about the company.