Product Support Engineer

IDfy is hiring for the role of Product Support Engineer! Responsibilities of the Candidate: Review test strategies and ensure that all the various kinds of testing, like unit, functional, performance, stress, acceptance, etc., are covered. Defining and executing manual and automation testing strategy. Ensuring all development tasks meet quality criteria through test planning, test execution, quality assurance, and issue tracking. Keeping raising the bar and standards of all the quality processes with every project. Identifying best practices & tools in the industry and adopting them from time to time. Requirements: 0-2years of experience in a product support or technical support role. Excellent verbal and written communication skills. Strong problem-solving skills, with the ability to troubleshoot and find workable solutions. Ability to prioritize tickets based on urgency and business impact, with attention to detail. Self-motivated and eager to learn and adapt to new technologies. Basic understanding of REST APIs and their functionality. Willingness to work in rotational shifts, even on weekends