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About the role
As an experienced ServiceNow Delivery Leader, your role will involve driving end-to-end platform delivery, enterprise automation, and scalable application development. You will need to utilize your technical expertise, team leadership skills, and stakeholder management abilities to ensure high-quality delivery across ServiceNow initiatives. Key Responsibilities: - Lead end-to-end ServiceNow delivery encompassing ITSM and custom/scoped applications - Manage and mentor a team consisting of developers, senior developers, and architects - Own solution architecture, design, development, testing, deployment, and support processes - Drive enterprise automation initiatives and advocate for low-code/citizen development with governance in place - Design and implement integrations utilizing REST, SOAP, MID Server, and orchestration tools - Ensure platform performance, scalability, security, and compliance standards are met - Collaborate closely with business stakeholders and leadership teams to transform requirements into scalable solutions - Establish and enforce coding standards, quality benchmarks, and best practices - Drive Agile delivery practices and ensure adherence to SDLC processes - Identify opportunities for platform optimization and innovation Required Skills & Experience: - 12+ years of IT experience with a strong background in ServiceNow delivery and leadership - Hands-on expertise in ITSM modules and custom application development - Proficiency in JavaScript, Glide APIs, workflows, and automation - Experience in CMDB, integrations, and ServiceNow platform administration - Track record of successfully managing large-scale enterprise projects and teams - Strong stakeholder management and communication skills Preferred Qualifications: - ServiceNow Certified Application Developer / Architect certification - Experience working in Agile/Scrum environments - Exposure to enterprise-scale digital transformation programs As an experienced ServiceNow Delivery Leader, your role will involve driving end-to-end platform delivery, enterprise automation, and scalable application development. You will need to utilize your technical expertise, team leadership skills, and stakeholder management abilities to ensure high-quality delivery across ServiceNow initiatives. Key Responsibilities: - Lead end-to-end ServiceNow delivery encompassing ITSM and custom/scoped applications - Manage and mentor a team consisting of developers, senior developers, and architects - Own solution architecture, design, development, testing, deployment, and support processes - Drive enterprise automation initiatives and advocate for low-code/citizen development with governance in place - Design and implement integrations utilizing REST, SOAP, MID Server, and orchestration tools - Ensure platform performance, scalability, security, and compliance standards are met - Collaborate closely with business stakeholders and leadership teams to transform requirements into scalable solutions - Establish and enforce coding standards, quality benchmarks, and best practices - Drive Agile delivery practices and ensure adherence to SDLC processes - Identify opportunities for platform optimization and innovation Required Skills & Experience: - 12+ years of IT experience with a strong background in ServiceNow delivery and leadership - Hands-on expertise in ITSM modules and custom application development - Proficiency in JavaScript, Glide APIs, workflows, and automation - Experience in CMDB, integrations, and ServiceNow platform administration - Track record of successfully managing large-scale enterprise projects and teams - Strong stakeholder management and communication skills Preferred Qualifications: - ServiceNow Certified Application Developer / Architect certification - Experience working in Agile/Scrum environments - Exposure to enterprise-scale digital transformation programs
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