Customer Engagement (CE) Functional Consultant (Pune)

Our CRM platform continues to expand in both size and complexity. We are introducing current modules, such as the Contact Centre, onboarding additional departments, and supporting a broader range of business processes. Looking ahead to 2026, we have several approved strategic projects on the horizon. Sounds interesting If yes, then you could be our D365 CE Functional Consultant! Are You Looking to Build a Career That Contributes to a Brighter Future - Project Management & Stakeholder Collaboration Independently lead and execute project activities in line with approved project scope and funding. Act as a liaison between business teams, IT and technical developers, serving as the main point of contact for external developers. Adherence to Hempel project model. - Business Analysis & Requirement Gathering Translate Business requirements into Digital solutions combining business needs with the latest technology offerings whilst ensuring alignment with overall Hempel strategy and Enterprise Architecture guidelines. - System Design & Configuration Obtain specialist knowledge/SME for selected areas of our MS CRM/FSM solution. Identify process and efficiency improvement opportunities using OOTB capabilities. - Functional System Ownership Ensure robust and maintainable solutions, preventing and attending to technological debt. Conduct System Integration Testing and Initial User Acceptance Testing prior to releasing functionality to the business for final User Acceptance Testing. - Knowledge Management & Team Collaboration Promote knowledge sharing, create documentation and actively engage and assist other team members. What Are We Looking For - Master degree within Information Technology or similar - Minimum 5+ years of experience working with M365CE involving engagement with business stakeholders. - Familiarity with User Acceptance Testing (UAT), Agile methodologies and experience using Azure DevOps or similar tools. - Project management experience with strong attention to details and execution. - A strong interest in the latest MS D365CE offerings and best practices - Experience working in an international environment with teams and stakeholders in multiple locations and across time zones - Professional proficiency in written and spoken English Does This Sound Like a Match Click the Apply for position button and submit your CV and application letter in English via our recruitment system. Application due 2026-05-31 Seniority Level Mid-Senior level Job Functions Consulting, Information Technology Industry Chemicals At Hempel, youre welcomed to a global community of +7000 colleagues around the world. A workplace built on shared trust, mutual respect and support for each other. Were on a mission to double our impact. To succeed, we need bright minds and team players. Which is why, from day one, your input, ideas and initiative are not only welcomed, but expected. In return, you will enjoy great opportunities for development in a growing global company and be part of the solution by contributing to our global impact. At Hempel, we are committed to everyone feeling safe, valued and treated equally, in an environment where each employee can bring their authentic selves to work. We believe that inclusion is key to innovation and by bringing together the most diverse perspectives and talents, we can achieve great things, together. Our CRM platform continues to expand in both size and complexity. We are introducing current modules, such as the Contact Centre, onboarding additional departments, and supporting a broader range of business processes. Looking ahead to 2026, we have several approved strategic projects on the horizon. Sounds interesting If yes, then you could be our D365 CE Functional Consultant! Are You Looking to Build a Career That Contributes to a Brighter Future - Project Management & Stakeholder Collaboration Independently lead and execute project activities in line with approved project scope and funding. Act as a liaison between business teams, IT and technical developers, serving as the main point of contact for external developers. Adherence to Hempel project model. - Business Analysis & Requirement Gathering Translate Business requirements into Digital solutions combining business needs with the latest technology offerings whilst ensuring alignment with overall Hempel strategy and Enterprise Architecture guidelines. - System Design & Configuration Obtain specialist knowledge/SME for selected areas of our MS CRM/FSM solution. Identify process and efficiency improvement opportunities using OOTB capabilities. - Functional System Ownership Ensure robust and maintainable solutions, preventing and attending to technological debt. Conduct System Integration Testing and Initial User Acceptance Testing prior to releasing functionality to the business for final User Acceptance Testing. - Knowledge Management & Team Collaboration Promote knowledge sharing, c