Gainsight Administrator / Technical Steward

As a Gainsight Administrator / Technical Steward at our global healthcare solutions company, you will play a crucial role in managing, configuring, and optimizing Gainsight within our sales tech ecosystem. Your primary responsibilities will include overseeing integrations with Salesforce and other enterprise applications, ensuring data integrity, and supporting user adoption across our global sales teams. Your technical expertise in Gainsight and Salesforce, coupled with strategic stakeholder engagement skills, will be essential in maximizing platform value. Key Responsibilities: - Lead the configuration, customization, and ongoing maintenance of Gainsight modules to support sales and customer success initiatives. - Manage integrations between Gainsight and Salesforce and other enterprise applications, ensuring data accuracy, consistency, and security. - Develop and maintain dashboards, reports, and workflows that deliver actionable insights for sales and customer success teams. - Provide technical support, training, and documentation to promote platform adoption and best practices. - Monitor system performance, troubleshoot issues, and implement improvements to ensure reliable operation. Tech Stewardship: - Act as a key point of contact for product owners and business stakeholders regarding Gainsight capabilities. - Oversee compliance with governance standards and ensure technical due diligence is maintained. - Support the solution and technical architecture to ensure Gainsight aligns with the company's overall system architecture and target state plans. - Collaborate with product owners to review platform effectiveness and identify opportunities for improvements or consolidation. - Stay informed about new features, industry trends, and alternative solutions that could provide greater benefits. - Work with other system stewards to identify opportunities for system integration and efficiency. Qualifications: - Proven experience as a Gainsight Administrator, Technical Steward, or similar role supporting Gainsight and/or Salesforce or other sales technology applications. - Strong understanding of customer success processes, sales operations, and data management. - Hands-on experience configuring and customizing Gainsight modules (e.g., CSM, Journeys, Reports & Dashboards). - Excellent problem-solving, analytical, and communication skills. - Ability to work independently and coordinate with multiple teams across regions. Preferred Qualifications: - Gainsight certifications (e.g., Gainsight Certified Admin or equivalent). - Experience with Salesforce administration is a plus. - Familiarity with data analytics, visualization tools, and automation. At our company, we prioritize a healthy work-life balance and offer various well-being initiatives, shared parental leave, study assistance, and sabbaticals to support your immediate responsibilities and long-term goals. Additionally, we provide comprehensive health insurance, flexible working arrangements, employee assistance programs, and various paid time off options to ensure your well-being and happiness. Join our team and contribute to addressing the world's grand challenges while fostering a sustainable future through innovative technologies in science and healthcare. As a Gainsight Administrator / Technical Steward at our global healthcare solutions company, you will play a crucial role in managing, configuring, and optimizing Gainsight within our sales tech ecosystem. Your primary responsibilities will include overseeing integrations with Salesforce and other enterprise applications, ensuring data integrity, and supporting user adoption across our global sales teams. Your technical expertise in Gainsight and Salesforce, coupled with strategic stakeholder engagement skills, will be essential in maximizing platform value. Key Responsibilities: - Lead the configuration, customization, and ongoing maintenance of Gainsight modules to support sales and customer success initiatives. - Manage integrations between Gainsight and Salesforce and other enterprise applications, ensuring data accuracy, consistency, and security. - Develop and maintain dashboards, reports, and workflows that deliver actionable insights for sales and customer success teams. - Provide technical support, training, and documentation to promote platform adoption and best practices. - Monitor system performance, troubleshoot issues, and implement improvements to ensure reliable operation. Tech Stewardship: - Act as a key point of contact for product owners and business stakeholders regarding Gainsight capabilities. - Oversee compliance with governance standards and ensure technical due diligence is maintained. - Support the solution and technical architecture to ensure Gainsight aligns with the company's overall system architecture and target state plans. - Collaborate with product owners to review platform effectiveness and identify opportunities for improvemen