IT Onsite Technician

As an IT and Engineering Solutions company, D-ploy operates in various regions including Switzerland, Germany, Czech Republic, Austria, UK, and the USA. The company focuses on delivering innovative services to industry-leading clients, aiming to optimize IT productivity and contribute to organizational success. Role Overview: You will be responsible for providing technical assistance and troubleshooting for computer hardware, software, mobile devices, and other tech products. Your role will involve handling first and second level technical support through calls, tickets, and user interactions. Additionally, you will promptly respond to IT-related queries from end-users, ensuring reliable documentation of all interactions in the customer ticket system 'Service Now'. Key Responsibilities: - Provide technical assistance for computer hardware, software, and mobile devices - Offer first and second level technical support via calls, tickets, and user interactions - Respond promptly to IT-related queries from end-users - Document all end-user interactions in the customer ticket system 'Service Now' - Create and maintain knowledge articles - Conduct IT onboarding trainings for new starters - Contribute to continuous improvement initiatives Qualifications Required: - Fluent in English; knowledge of other languages is a plus - Minimum 2 years of experience in a similar role - Strong problem-solving and analytical skills - Excellent communication skills and customer orientation - Attention to detail with the ability to multitask and handle multiple stakeholders - Prioritization skills and willingness to work independently and efficiently - Team player with a supportive personality - Experience in regulated IT environments (e.g., GxP) is advantageous - Candidates must provide a Criminal record not older than 3 months If you are looking to join a dynamic and international organization that values IT expertise, problem-solving skills, and customer orientation, D-ploy offers a range of benefits and a friendly working environment. Some of the benefits include vouchers, a referral program, company-sponsored events, competitive salary, and opportunities for further development and advancement. If IT is in your DNA, consider becoming a part of our team at D-ploy. As an IT and Engineering Solutions company, D-ploy operates in various regions including Switzerland, Germany, Czech Republic, Austria, UK, and the USA. The company focuses on delivering innovative services to industry-leading clients, aiming to optimize IT productivity and contribute to organizational success. Role Overview: You will be responsible for providing technical assistance and troubleshooting for computer hardware, software, mobile devices, and other tech products. Your role will involve handling first and second level technical support through calls, tickets, and user interactions. Additionally, you will promptly respond to IT-related queries from end-users, ensuring reliable documentation of all interactions in the customer ticket system 'Service Now'. Key Responsibilities: - Provide technical assistance for computer hardware, software, and mobile devices - Offer first and second level technical support via calls, tickets, and user interactions - Respond promptly to IT-related queries from end-users - Document all end-user interactions in the customer ticket system 'Service Now' - Create and maintain knowledge articles - Conduct IT onboarding trainings for new starters - Contribute to continuous improvement initiatives Qualifications Required: - Fluent in English; knowledge of other languages is a plus - Minimum 2 years of experience in a similar role - Strong problem-solving and analytical skills - Excellent communication skills and customer orientation - Attention to detail with the ability to multitask and handle multiple stakeholders - Prioritization skills and willingness to work independently and efficiently - Team player with a supportive personality - Experience in regulated IT environments (e.g., GxP) is advantageous - Candidates must provide a Criminal record not older than 3 months If you are looking to join a dynamic and international organization that values IT expertise, problem-solving skills, and customer orientation, D-ploy offers a range of benefits and a friendly working environment. Some of the benefits include vouchers, a referral program, company-sponsored events, competitive salary, and opportunities for further development and advancement. If IT is in your DNA, consider becoming a part of our team at D-ploy.