ITIL - Account Service Operations Analyst

As an ITIL - Account Service Operations Analyst at NTT DATA in Bangalore, Karntaka (IN-KA), India, you will oversee, facilitate, and administer ITIL based service support and technical account management on a 24x7 basis. Your responsibilities will include managing and overseeing service delivery processes such as incident management, problem management, request management, change management, service level management, and configuration management. Key Responsibilities: - Individuals know basic principles, methods, technologies, and practices in their professional field but usually have limited experience in applying them. - Handling problems that require standard solutions. - Receiving general direction from supervisors, being assigned deliverables, and potentially being part of a team. Qualifications Required: - Assigned to basic service delivery processes and associated projects. - Compiling, analyzing, and reporting statistical data and trends related to service level compliance and operational effectiveness. - Providing resolutions to an assortment of client problems and requests. - Adapting communication techniques for audiences at multiple internal and external levels. - 3-5 years of relevant experience. - Undergraduate degree or equivalent combination of education and work experience. - Basic understanding of ITIL processes and principals. - Basic written and verbal skills. - Ability to physically perform general office requirements. - Must be able to perform essential responsibilities with or without reasonable accommodations. - Travel including overnight domestic or international trips may be required. About NTT DATA: NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. They are committed to accelerating client success and positively impacting society through responsible innovation. NTT DATA offers unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers, and application services. Their consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. They prioritize hiring locally to provide timely and effective support tailored to each client's needs. NTT DATA is dedicated to staying adaptable and meeting the evolving needs of clients and employees. As an ITIL - Account Service Operations Analyst at NTT DATA in Bangalore, Karntaka (IN-KA), India, you will oversee, facilitate, and administer ITIL based service support and technical account management on a 24x7 basis. Your responsibilities will include managing and overseeing service delivery processes such as incident management, problem management, request management, change management, service level management, and configuration management. Key Responsibilities: - Individuals know basic principles, methods, technologies, and practices in their professional field but usually have limited experience in applying them. - Handling problems that require standard solutions. - Receiving general direction from supervisors, being assigned deliverables, and potentially being part of a team. Qualifications Required: - Assigned to basic service delivery processes and associated projects. - Compiling, analyzing, and reporting statistical data and trends related to service level compliance and operational effectiveness. - Providing resolutions to an assortment of client problems and requests. - Adapting communication techniques for audiences at multiple internal and external levels. - 3-5 years of relevant experience. - Undergraduate degree or equivalent combination of education and work experience. - Basic understanding of ITIL processes and principals. - Basic written and verbal skills. - Ability to physically perform general office requirements. - Must be able to perform essential responsibilities with or without reasonable accommodations. - Travel including overnight domestic or international trips may be required. About NTT DATA: NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. They are committed to accelerating client success and positively impacting society through responsible innovation. NTT DATA offers unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers, and application services. Their consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. They prioritize hiring locally to provide timely and effective support tailored to each client's needs. NTT DATA is dedicated to staying adaptable and meeting the evolving needs of clients and employees.