Sr Tech Support Officer

As a skilled Service Desk Consultant, you will be responsible for troubleshooting and supporting end user queries. Your expertise will be crucial in handling various file transfer protocols such as FTP, SFTP, and secure communication technologies including SSH, SSL, as well as basic networking concepts like TCP/IP, DNS, and DHCP. Your proficiency in cryptography, firewall configurations, and application testing across different environments such as development, testing, UAT, and production will be highly valued. Your strong problem-solving abilities and customer-centric approach will ensure seamless IT support and system security. Key Responsibilities: - Troubleshoot and support end user queries - Handle file transfer protocols like FTP, SFTP, and secure communication technologies such as SSH, SSL - Manage basic networking concepts including TCP/IP, DNS, and DHCP - Configure cryptography, firewall settings, and conduct application testing in various environments - Understand data center types and migration strategies Qualifications Required: - Minimum of 2 years of relevant experience - Working knowledge of operating systems like Outlook, Teams, and SharePoint - Proficiency in file transfer protocols such as FTP and SFTP - Familiarity with secure communication technologies like SSH and SSL - Understanding of basic network concepts like TCP/IP, IP Address, Subnet mask, Gateway, DNS, and DHCP - Knowledge of cryptography, firewall types, and application testing environments - Experience with data center types and migration approaches About Mphasis: Mphasis is a leading IT solutions provider offering Applications, Business Process Outsourcing (BPO), and Infrastructure services globally. The company applies next-generation technology to help enterprises transform businesses on a global scale. Customer centricity is foundational to Mphasis, reflected in the Mphasis Front2Back Transformation approach. This approach leverages cloud and cognitive technologies to provide hyper-personalized digital experiences to clients and their end customers. Mphasis is committed to providing equal employment opportunities and is an equal opportunity affirmative action employer, evaluating qualified candidates without regard to various protected statuses. Certifications Needed: None Equal Chance Employer: Mphasis is an equal opportunity affirmative action employer, providing equal employment opportunities without discrimination based on various factors. The company evaluates qualified candidates based on their skills and experience, regardless of race, gender, national origin, age, religion, marital status, genetic information, sexual orientation, gender identity, disability, military and veteran status, or other protected statuses. Skills: - Primary Competency: Service Desk - Primary Skill: End User Experience Management (51%) - Secondary Competency: Service Desk - Secondary Skill: Technical Troubleshooting L1 (49%) As a skilled Service Desk Consultant, you will be responsible for troubleshooting and supporting end user queries. Your expertise will be crucial in handling various file transfer protocols such as FTP, SFTP, and secure communication technologies including SSH, SSL, as well as basic networking concepts like TCP/IP, DNS, and DHCP. Your proficiency in cryptography, firewall configurations, and application testing across different environments such as development, testing, UAT, and production will be highly valued. Your strong problem-solving abilities and customer-centric approach will ensure seamless IT support and system security. Key Responsibilities: - Troubleshoot and support end user queries - Handle file transfer protocols like FTP, SFTP, and secure communication technologies such as SSH, SSL - Manage basic networking concepts including TCP/IP, DNS, and DHCP - Configure cryptography, firewall settings, and conduct application testing in various environments - Understand data center types and migration strategies Qualifications Required: - Minimum of 2 years of relevant experience - Working knowledge of operating systems like Outlook, Teams, and SharePoint - Proficiency in file transfer protocols such as FTP and SFTP - Familiarity with secure communication technologies like SSH and SSL - Understanding of basic network concepts like TCP/IP, IP Address, Subnet mask, Gateway, DNS, and DHCP - Knowledge of cryptography, firewall types, and application testing environments - Experience with data center types and migration approaches About Mphasis: Mphasis is a leading IT solutions provider offering Applications, Business Process Outsourcing (BPO), and Infrastructure services globally. The company applies next-generation technology to help enterprises transform businesses on a global scale. Customer centricity is foundational to Mphasis, reflected in the Mphasis Front2Back Transformation approach. This approach leverages cloud and cognitive technologies to provide hyper-personalized digital experiences to cli