System Support Engineer/ (Mumbai)

Key Responsibilities - Provide Level 1 / Level 2 technical support via phone and email for application and system -related issues - Take complete ownership of reported issues and drive them to resolution. - Troubleshoot, analyse, and resolve incidents related to applications, servers, and databases - Work on Linux/UNIX environments, including high availability and load -balanced systems - Support and manage web/application servers such as Apache, Tomcat, and JBoss - Perform basic database checks and queries on SQL Server, MySQL, or Oracle - Log, track, and update incidents using ticketing tools like Jira or Freshdesk - Follow defined support processes, SLAs, and escalation procedures - Communicate system outages, incidents, and resolutions clearly to stakeholders - Create and maintain knowledge base articles and technical documentation - Collaborate with internal teams to resolve complex technical and functional issues - Be open to rotational shifts, on -call support, and extended hours when required Required Skills & Qualifications - Experience in enterprise application or customer support environments - Valuable knowledge of Linux/UNIX system administration - Hands -on experience with web/application servers - Basic understanding of databases and SQL queries - Exposure to scripting or programming languages - Familiarity with ITSM / ticketing tools - Strong verbal and written communication skills - Ability to explain technical issues to non -technical users - Quick learner with a problem -solving mindset - Customer -focused and solution -oriented approach Key Responsibilities - Provide Level 1 / Level 2 technical support via phone and email for application and system -related issues - Take complete ownership of reported issues and drive them to resolution. - Troubleshoot, analyse, and resolve incidents related to applications, servers, and databases - Work on Linux/UNIX environments, including high availability and load -balanced systems - Support and manage web/application servers such as Apache, Tomcat, and JBoss - Perform basic database checks and queries on SQL Server, MySQL, or Oracle - Log, track, and update incidents using ticketing tools like Jira or Freshdesk - Follow defined support processes, SLAs, and escalation procedures - Communicate system outages, incidents, and resolutions clearly to stakeholders - Create and maintain knowledge base articles and technical documentation - Collaborate with internal teams to resolve complex technical and functional issues - Be open to rotational shifts, on -call support, and extended hours when required Required Skills & Qualifications - Experience in enterprise application or customer support environments - Valuable knowledge of Linux/UNIX system administration - Hands -on experience with web/application servers - Basic understanding of databases and SQL queries - Exposure to scripting or programming languages - Familiarity with ITSM / ticketing tools - Strong verbal and written communication skills - Ability to explain technical issues to non -technical users - Quick learner with a problem -solving mindset - Customer -focused and solution -oriented approach