IT Support Analyst Asset, On-Boarding & Invoicing+) (Delhi)

Role Overview The IT Support Analyst (L1+) Asset, On-Boarding & Invoicing will be responsible for executing day-to-day operational tasks related to IT asset management, new employee on-boarding support, and vendor invoice processing. This role is a step above standard L1 and requires the ability to independently handle end-to-end sub-processes, manage exceptions, and coordinate with internal teams without constant supervision. The analyst will support the Manager in driving process efficiency and accuracy across the team. Key Responsibilities - Maintain and update IT asset inventory database with accurate records of all hardware and software assets. - Process IT asset requests issuance, transfer, and returns as per defined SOPs. - Support the end-to-end IT on-boarding process for new hires device allocation, account provisioning, software installation, and access setup. - Coordinate with HR and hiring managers for on-boarding schedules and IT kit delivery timelines. - Verify vendor invoices against purchase orders, delivery challans, and service agreements. - Highlight discrepancies and escalate to the Manager for resolution; maintain invoice trackers. - Perform periodic physical audits of IT assets across Gurgaon office premises. - Raise procurement requests and coordinate with the procurement team for timely delivery of IT equipment. - Support off-boarding process asset retrieval, data wiping, and system decommission. - Generate reports and dashboards on asset utilization, on-boarding TAT, and invoice processing status. - Handle user queries related to assets, on-boarding, or invoice status through the ITSM tool. - Follow up with vendors and internal teams to ensure timely closures of open action items. Required Skills & Qualifications - 35 years of experience in IT asset management, IT operations, or IT service desk. - Familiarity with IT asset management tools or ITSM platforms (ServiceNow, ManageEngine, or similar). - Basic understanding of IT hardware, software licensing, and procurement processes. - Proficiency in MS Excel / Google Sheets VLOOKUP, pivot tables, and data entry. - Good communication skills and ability to coordinate with multiple teams. - Attention to detail with robust documentation and record-keeping habits. - Ability to handle invoice tracking and reconciliation tasks with accuracy. - Self-motivated with the ability to work with minimal supervision. Good to Have - Experience with ERP systems (SAP/Oracle/MS Dynamics) for purchase orders and invoice processing. - Exposure to on-boarding process in a mid-to-large enterprise setup. - Knowledge of IT policies and compliance requirements. - Experience using barcode scanners or RFID systems for physical asset tracking. Role Overview The IT Support Analyst (L1+) Asset, On-Boarding & Invoicing will be responsible for executing day-to-day operational tasks related to IT asset management, new employee on-boarding support, and vendor invoice processing. This role is a step above standard L1 and requires the ability to independently handle end-to-end sub-processes, manage exceptions, and coordinate with internal teams without constant supervision. The analyst will support the Manager in driving process efficiency and accuracy across the team. Key Responsibilities - Maintain and update IT asset inventory database with accurate records of all hardware and software assets. - Process IT asset requests issuance, transfer, and returns as per defined SOPs. - Support the end-to-end IT on-boarding process for new hires device allocation, account provisioning, software installation, and access setup. - Coordinate with HR and hiring managers for on-boarding schedules and IT kit delivery timelines. - Verify vendor invoices against purchase orders, delivery challans, and service agreements. - Highlight discrepancies and escalate to the Manager for resolution; maintain invoice trackers. - Perform periodic physical audits of IT assets across Gurgaon office premises. - Raise procurement requests and coordinate with the procurement team for timely delivery of IT equipment. - Support off-boarding process asset retrieval, data wiping, and system decommission. - Generate reports and dashboards on asset utilization, on-boarding TAT, and invoice processing status. - Handle user queries related to assets, on-boarding, or invoice status through the ITSM tool. - Follow up with vendors and internal teams to ensure timely closures of open action items. Required Skills & Qualifications - 35 years of experience in IT asset management, IT operations, or IT service desk. - Familiarity with IT asset management tools or ITSM platforms (ServiceNow, ManageEngine, or similar). - Basic understanding of IT hardware, software licensing, and procurement processes. - Proficiency in MS Excel / Google Sheets VLOOKUP, pivot tables, and data entry. - Good communication skills and ability to coordinate with multiple teams. - Attention to detail with robust d