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About the role
looking for a technical support engineer to join our team: a skilled professional who can identify and troubleshoot the issues customers may encounter. This role will respond to internal and external software and hardware challenges and aid in developing a knowledge base for other engineers and technical staff to draw on in the future. This person will take charge of fixes, debugging, and upgrades, and continue to develop their technical skills to better serve the needs of the company and its customers. - He / She must possess knowledge in any programming Language . - He / She must be able to organize her/his time efficiently, identify support goals and plan to achieve them. - Help develop their initiative and their cutting-edge skills - Be able to retrieve and use relevant information - Use their diagnostic skills to identify problems and offer possible solutions. - To develop a natural inquisitive sense and 'question' 'why' and 'how' things are done, with the aim of improving procedures and thus productivity - Scheduling and monitoring bots in production - Coordinating with RPA tech teams to ensure the availability of automated business processes and resolution of any issues that affect the execution of bots. - Good written and verbal communication in night shifts looking for a technical support engineer to join our team: a skilled professional who can identify and troubleshoot the issues customers may encounter. This role will respond to internal and external software and hardware challenges and aid in developing a knowledge base for other engineers and technical staff to draw on in the future. This person will take charge of fixes, debugging, and upgrades, and continue to develop their technical skills to better serve the needs of the company and its customers. - He / She must possess knowledge in any programming Language . - He / She must be able to organize her/his time efficiently, identify support goals and plan to achieve them. - Help develop their initiative and their cutting-edge skills - Be able to retrieve and use relevant information - Use their diagnostic skills to identify problems and offer possible solutions. - To develop a natural inquisitive sense and 'question' 'why' and 'how' things are done, with the aim of improving procedures and thus productivity - Scheduling and monitoring bots in production - Coordinating with RPA tech teams to ensure the availability of automated business processes and resolution of any issues that affect the execution of bots. - Good written and verbal communication in night shifts
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