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About the role
Role & responsibilities Lead Salesforce support operations, manage critical incidents, ensure application stability, and provide technical guidance to support teams. Handle P1/P2 incidents. Conduct root cause analysis and trend analysis. Support Service Cloud, and integrations. Coordinate with Salesforce developers and business teams. Ensure SLA and KPI compliance. Mentor junior support engineers. Drive operational improvements and automation. Required Skills Salesforce Salesforce Administration Apex Lightning Components SOQL/SOSL Flows Service Cloud Integration Technologies REST/SOAP APIs Middleware platforms Operational Skills Incident & Problem Management Production Support Root Cause Analysis Preferred Certifications Salesforce Administrator Salesforce Advanced Administrator Salesforce Platform App Builder
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