Associate Support Engineer

(NOC) Engineer/Technician is responsible for ensuring the high availability, performance, and security of a companys cloud-based infrastructure (AWS, Azure, GCP) and network systems. They serve as the first point of contact for technical issues, performing 24/7 monitoring, troubleshooting, and incident response to minimize downtime. Core Responsibilities 24/7 Monitoring Alerting: Continuously watch over cloud infrastructure, network traffic, servers, and applications using monitoring tools to detect and resolve issues proactively. Incident Management Troubleshooting: Diagnose and resolve network, server, and cloud-specific issues within agreed Service Level Agreements (SLAs). Escalation: Identify, document, and escalate complex issues to Tier II, Tier III, or engineering teams. Maintenance Updates: Perform patch management, system upgrades, and routine maintenance to maintain system security. Documentation: Maintain detailed documentation of incidents, resolutions, and network performance, including generating incident reports . Support Communication: Provide technical support to internal teams and clients, including Required Skills and Qualifications Technical Expertise: Strong understanding of IP networks, cloud platforms (e.g., AWS, Azure, GCP), Linux operating systems, and network troubleshooting tools. Experience: Previous experience in a NOC environment or similar IT infrastructure support role is typically required. Analytical Skills: Strong problem-solving skills to analyze root causes and fix issues . Communication: Excellent verbal and written skills to interact with clients and other IT teams. Flexibility: Availability to work in shifts, including nights and weekends (24/7 environment). Education: A bachelor s degree in computer science, information systems, or a related field is often preferred. Key Performance Metrics System Uptime: Maintaining high availability of network services. Time to Resolution: Quickly resolving incidents to minimize business impact. Ticket Accuracy: Proper documentation and categorization of incidents. Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.