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About the role
Role :- Bigfix L3 Experience :- Min 5-8 Yrs Location :- Mumbai Notice Period:- Immediate Joiners – 30 Days Shift timings and working days :- Rotational Shifts Communication:- Good comm skills JD: 1. Advanced Troubleshooting & Root Cause Analysis: · Perform deep-dive analysis for critical BigFix issues. · Troubleshoot large-scale deployment failures and infrastructure issues. 2. Infrastructure Management & Optimization: · Manage and optimize BigFix infrastructure components (Relays, Master Servers, Web Reports). · Monitor and fine-tune server performance and scalability. 3. Custom Fixlet & Script Development: · Create custom Fixlets, Tasks, and Baselines for advanced automation. · Develop relevance and action scripts for complex requirements. 4. OS Deployment & Upgrade Management: · Design and implement OS deployment strategies using BigFix OSD. · Create customized WinPE images, driver management, and task sequences. · Perform automated Windows 10 to Windows 11 in-place upgrades. · Troubleshoot OS deployment failures and optimize imaging processes. 5. Upgrade & Migration Support: · Plan and execute BigFix version upgrades, including master server and relay updates. · Perform migration tasks when moving to new hardware or infrastructure. 6. Integration & Automation: · Integrate BigFix with other ITSM tools like ServiceNow, SCCM, and SIEM solutions. · Automate routine tasks using PowerShell, Bash, or Python scripts. 7. Security & Compliance Enforcement: · Implement advanced security policies using BigFix. · Conduct audits and remediation for compliance violations. 8. Capacity Planning & Performance Tuning: · Assess infrastructure capacity needs and optimize BigFix performance. · Implement best practices for high availability and scalability. 9. Incident & Change Management: · Act as an escalation point for critical BigFix issues. · Participate in change management processes for production deployments.
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